Knoxville European Auto Repair

864 reviews
Mon - Fri: 7:30 AM - 6:00 PM
4

Very friendly and Reliance service, but a bit to slow to call it perfect!

Thank you Rossy! We are happy to hear that our hard work shows. We appreciate your business and look forward to working with you again!

- European Auto Garage
5

All I have to say about this TEAM, is Customer Service at it's best..They have gone out of there way in most cases to service my son's BMW 335i..all services have been completed to my satisfaction.

Thank you Jahmal! Glad our hard work shows. We really appreciate your business, and look forward to working with you in the future. The Team at European Auto Garage

- European Auto Garage
1

I called to get pricing and see if they would do what needed to be done to my car Without even looking at my car the service manager told me I needed a new or rebuilt transmission. My car has a newer transmission. This was after he asked me my mileage. You can not diagnose a car only going by its mileage. Please take it upon yourselves to actually look at a vehicle before telling someone they need a very expensive priced thing done when is all it needed was the transmission fluid changed, oil changed, new filters, and a tune up. And for this you will not be getting my business.

Valerie, I apologize if you feel we did not help you in the manner in which you expected. When you called in you explained that your car had a code/fault for the transmission and your husband said it was probably just a fluid issue. With transmissions we wish it was that easy. You were asking about pricing for topping off the transmission fluid, or changing it. That is not something that we recommend in a car with over 100K miles (especially without records of previous services). Our service manager asked you for the mileage, as a guide for what he would recommend (since we have no service records for your vehicle). If in fact your car has a newer transmission, you never mentioned that, and should consult with the shop that put in the new transmission, if that is possible. Our Service Manager wanted to direct you to a shop with the most expertise in transmissions. Based on what you told him, his experience is that you would need a transmission, so he directed you to a transmission shop that could re-build or repair inside of a transmission or recommend a full replacement, whichever was warranted. We wish you the best, The European Auto Garage Team.

- European Auto Garage
5

I took my Mercedes GL350 to EAG to have the air shocks replaced. Everyone I spoke with was courteous and friendly and the work was done timely. I will definitely use them again.

Thank you Cheryl! We really appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

Very professional, knowledgeable employee! Will be defenetly back again with all my cars! Thank you so much!

Thank you Oleksandr! We really appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

EAG was referred by a local friend, and was our choice for our BMW 535xi when we lived in Knoxville. easy to schedule appts online, Staff was always nice and v friendly, work done was amazing. Knox should be glad to have such an awesome alternative for EU cars

Thank you Rakesh! We really appreciate the referral from your friend and your business! We are always happy to hear that our staff's hard work shows. Thanks again for your business, and the praise!

- European Auto Garage
5

Ordered the tires from Tire Rack and had them delivered directly to EAG. The entire process was seamless and professional. While I was there, I added the oil change. Staff was extremely responsive and accommodating. Love the new(er) facility and location. Will take my Audi A7 there for all service in the future.

Thank you Michael! Tire Rack makes working with them a breeze. Between their great prices, road hazard warranty, and excellent communication updates, they are a great partner for tires. We are always happy to hear that our hard work shows, and that customers love our new location and facility! Thank you again, we really appreciate your business, and look forward to working with you again in the future! The Team at European Auto Garage

- European Auto Garage
5

"THE BEST" European Auto Garage is amazing, not only doing great repair work but also checking out your car hood to tail pipe to be sure it’s performing its best. All at a super fair price & with a staff that treat you like family!!

Thank you Tee! We are glad our hard work shows. We really appreciate your business, and look forward to working with you in the future! The European Auto Garage Team

- European Auto Garage
5

Very pleased with my experience at EAG. My mom takes her BMW there for service and has been very pleased with the work and customer service. I took my BMW 325i in for service a few datys ago and I'm one happy customer. They were on schedule, friendly and fairly priced. I will be taking my BMW there for all future service. They are fantastic!

Thank you Sharon! Glad to hear that our hard work shows! We really appreciate your business, and your mother's referral!

- European Auto Garage
5

Great service in a timely manner. Honest, reliable and such great customer service. Our family trusts them with all our vehicles!! Wouldn't go anywhere else!

Thank you Faye! Always a pleasure to work with you and your family! We look forward to helping your family maintain all their vehicles. We really appreciate your business!

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270