Knoxville European Auto Repair

785 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

This was my first time to use this company and I was so impressed with the level of professionalism and level of honesty they showed me. I was also observing the number of customers that was ahead of feeling very satisfied with their service.

5

Very good if you have to leave your car and need to go somewhere they have a loaner service was quick and they tell you everything you need for your car to be perfect

5

Very professional, stand by their work. State of the art shop and staff.

1

I called to get pricing and see if they would do what needed to be done to my car Without even looking at my car the service manager told me I needed a new or rebuilt transmission. My car has a newer transmission. This was after he asked me my mileage. You can not diagnose a car only going by its mileage. Please take it upon yourselves to actually look at a vehicle before telling someone they need a very expensive priced thing done when is all it needed was the transmission fluid changed, oil changed, new filters, and a tune up. And for this you will not be getting my business.

Valerie, I apologize if you feel we did not help you in the manner in which you expected. When you called in you explained that your car had a code/fault for the transmission and your husband said it was probably just a fluid issue. With transmissions we wish it was that easy. You were asking about pricing for topping off the transmission fluid, or changing it. That is not something that we recommend in a car with over 100K miles (especially without records of previous services). Our service manager asked you for the mileage, as a guide for what he would recommend (since we have no service records for your vehicle). If in fact your car has a newer transmission, you never mentioned that, and should consult with the shop that put in the new transmission, if that is possible. Our Service Manager wanted to direct you to a shop with the most expertise in transmissions. Based on what you told him, his experience is that you would need a transmission, so he directed you to a transmission shop that could re-build or repair inside of a transmission or recommend a full replacement, whichever was warranted. We wish you the best, The European Auto Garage Team.

- European Auto Garage
5

Great, friendly service. Work performed in timely manner. No high pressure to have extra work done but really nice reports on service recommendations. Would use again.

5

A great-looking facility inside and out. My car was given a thorough inspection with results and photos sent to my phone (which impressed me so much that I forwarded it to my husband!), and the staff was super friendly, going so far as to prioritize the items needing attention. As someone else said, you can tell they love what they do. I was a little intimidated about bringing my high-mileage, 10-year old Volvo here, but they didn't blink at taking her and seemed eager to help me hang onto her for a good while longer. Thank you, EAG! I'm glad to have found you guys, and I'm looking forward to being a spectator at the next Coffee & Cars.

5

I ordered tires I like from tire rack and they delivered them to EAG where they put them on, balanced etc without a hitch.., love the new location. Great service.

5

We Love the work this place does! Car or SUV maintenance And detailing by the BEST people.

5

Love this place and all the staff thy really are great I leave with a smile every time

5

These are the best people I have ever worked with! They are honest, never recommending something that doesn't need to be done. They are fair. They go above and beyond when it comes to customer satisfaction! This is rare in today's world, but they embody it. I highly recommend them!

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1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270