Knoxville European Auto Repair Shop Reviews - Page 70

David Bradfield

11/11/2020

My third trip for two vehicles, professional staff and clean waiting area. This recent visit's work was completed quicker than expected which was a bonus. Services: Check engine light diagnostic, General repairs & maintenance

Thank you David! We really appreciate your business, and love that we were able to exceed your expectations! We look forward to working with you again, in the future!

- European Auto Garage

Ken Sparks

11/11/2020

First class service but be prepared to pay premium charges.

Thank you Ken! We agree, we are not a "discount" shop. We do however, aim to provide and exceptional customer experience and superior expertise on European vehicles. We use OEM or genuine parts when working on our customer's European vehicles, our technicians are all master certified (dealer trained), and all of our work comes with a 3 year/ 36,000 mile warranty. We are able to provide all of this, and are still approximately 20 - 30 % lower than the manufacturer dealers for most services. Thank you again, and we look forward to working with you to maintain your European vehicle.

- European Auto Garage

Caroline Jacks

11/11/2020

Would recommend these folks to anyone needing repairs for their vehicle, awesome folks to deal with very courteous and professional, he’d my vehicle done when he said he would , thanks again everyone 😊

Thank you Caroline! We love to hear when our hard work shows. We really appreciate your business, and look forward to working with you again.

- European Auto Garage

Doug Merriott

11/11/2020

I recently had my 2010 Mini Cooper in for repairs. EAG was very quick, thorough and honest. They performed an overall assessment of my car, and even told me I wasn’t due for spark plugs when I thought I was. Their repair had me back in business in no time. EAG is the only shop I will bring my mini.

Thank you Doug! We love to hear when our hard work shows. Our Digital Vehicle Inspection report is a winner with us too. We love being able to show our customers how their vehicles are doing. Thanks again, we really appreciate your business!

- European Auto Garage

Robin Brine

11/11/2020

Fantastic! My very first visit and my very first Volkswagen Beetle (Bubbles)! Which will be going only to European Auto Garage! Thank you for your excellent service!

Thank you Robin! We work hard to provide exceptional service to every customer, every time. Sounds like we hit that mark with you. We really appreciate your business, and look forward to helping you maintain your new vehicle.

- European Auto Garage

Lucas McDonald

11/11/2020

Came here with a stuck wheel bolt. They were happy enough to help right away. In the end the tech broke the stud, they didn’t offer any discounts on replacing it, I don’t know what the general rule is on that, but they were friendly and close to home.

Thank you for the feedback Lucas. When you were here in October of 2017, you came in because, as you stated, you had a lug nut that was seized and would not come off. When this happens, you have a choice to leave the lug nut in place, or drill it out and remove it as well as the stud. You chose to have the lug nut and stud drilled out. You stated that you wanted to replace the stud and nut yourself. Since this interaction was approximately 3 years ago, I only have the copy of your invoice for reference.

- European Auto Garage

Eric Haseltine

11/11/2020

Great place. I ordered tires from TireRack to be delivered here. They were easy to make an appointment with, and did a great job mounting my new tires. The waiting area is comfortable, and everyone I interacted with was pleasant.

Thank you Eric! We love our partnership with TireRack. They help make us look good, with their fast delivery, quality products, and great prices. We really appreciate your business, and look forward to working with you again.

- European Auto Garage

David Ivey Jr.

11/11/2020

EAG has fantastic customer service and very transparent communication. Our E350 convertible has always received the highest level of care, from arrival to the technicians who service it. They will continue to receive our business now and in the future.

Thank you David! We believe communication is key, that is why we love our Digital Inspection Tool. It really helps to let our customers see exactly what is going on with their vehicle. We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage (865) 862-5270

- European Auto Garage

Basil Human

11/11/2020

When I first bought my BMW, I was not sure where to obtain value-added, quality service. I was fortunate to find the European Auto Garage. I have received the best in care. I would not go anywhere else for service in East Tennessee. In the two years that I have been going to EAG for automotive work, I have been treated with respect and professionalism each and every time. Everyone working there is dedicated to excellence. No other place I would go in Knoxville for service. Services: Brakes, Electrical, Steering/Suspension, Wheel alignment, General repairs & maintenance, Oil change, Tyres, Tuning, A/c installation & repair, Electrical repair, Check engine light diagnostic, Engine repair

Thank you Basil! We really appreciate you and your business! It is always our pleasure to work with you. We aim to provide an exceptional customer experience, and are glad to hear that we have done that with you! The Team at European Auto Garage (865) 862-5270

- European Auto Garage

Korbota

11/11/2020

I have never in my life of driving ever experienced such kind and easy to speak with repair location every single screw up that Harper VW in Knoxville TN that they tell me will cost me nearly a fortune to fix when ever i take it to European Auto garage they tell me exactly what it will cost and its nearly always hundreds dollars less then what the crummy dealership estimates i would do everything i could to ensure and save people money and time and clearly tell you to go here and ask to speak with Jade she will make sure you have the best experience possible I would stake my review status on it.

Thank you Korbota! We really appreciate your review. In most cases we are less expensive than the dealer, and we stand behind our work with a 3 year, 36,000 mile, Nationwide warranty. We work hard to provide an excellent customer experience, and sounds like we have done that with you. We really appreciate your business, and look forward to working with you again.

- European Auto Garage

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