Knoxville European Auto Repair

780 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

This place is great. I had difficult circumstances, and they were very accomodating. Exceeded any expectation's I may have had. Quality work. Quality people. Thanks EAG!!!!

Thank you John! We are happy to hear that we exceeded your expectations. We strive to be the best in the industry, and it looks like it's working. Thank you again, we really appreciate you and your business!

- European Auto Garage
1

I had a scheduled appointment to install $5,000 worth of Bolt ons to an e92 M3. The appointment was scheduled for Monday 9:00 am. I showed up early to drop off parts and the car. When I arrived that Monday after scheduling 5 days in advance my scheduled appointment couldn't be found. After speaking with the owner "Rich", he said there would be no problem installing the parts and they would have all the work done by 1:30 pm. He then reconfirmed by the 1:30 pm deadline by asking "Andrew" when it could all be done and "Andrew" confirmed by saying 1:30 pm. I said okay, and started to unload the parts. No one offered or helped unload the parts. I guess I should have known then they shouldn't be working on my car. 11:00 am rolls around and I'm on that side of town dropping keys off for a unit that had just been leased. I decided to drop in to see how things are going. Not only have my parts not been touched from where I unloaded them at 9:00 am but the car had been moved around to the back and was unlocked. Needless to say I was concerned but was still going to cut them a break and let them try and fit it in their schedule. 1:30 pm rolls around (when they told me everything would be done) I still haven't heard a word from them. I decided to go check on the car and the parts again since I was afraid the car and parts were still just sitting outside where I was instructed to leave them. I got there around 1:45 PM and the parts were sitting exactly where I left them at 9:00 am, plus the car was still in the back unlocked. I decided that was enough reason for me to get my car, load up the parts and head to another shop. While I was loading the parts back in the truck to go to another shop the owner came out and the only thing he had to say was "they didn't fit did they?"...... I was like I have no idea because the parts have been out here the whole time. Long story short don't tell people you can do a job when you cant and you have no intention to do the job either.

We apologize for the car not moving in a timely manner. We were inundated this morning, and a couple of Friday vehicle clogged up the workflow. You should have been updated and the car should have been completed.

- European Auto Garage
5

Great service history on all foreign made cars. Customer care is great and they genuinely care about the customer needs and wants.

Thank you Nicholas! We really appreciate your business!

- European Auto Garage
5

I was recommended here by a co-worker who spoke volumes about the experience and exceptional service. I've been getting both my vehicles serviced here for the past 5 years and they have always been flexible in setting appointments. I've towed my car here twice at night and left the keys in the Night Owl box with a small note describing the situation. I received phone calls the next morning with a confirmation of the issue and an estimate. By mid-afternoon the work was completed. Looking forward to the new location being completed off of Lovell Road.

Thank you Khalid, We really appreciate your loyalty. We are happy to hear that our hard work and dedication to exceptional service is working! Thanks again for your business!!

- European Auto Garage
5

I absolutely love Jade. She is a friendly face that always greets you upon arrival and makes scheduling easy and convenient. The service is always great and I never feel pressured to "fix" anything. They are thorough without being pushy.

Thank you Ashley! We really appreciate your business!

- European Auto Garage
5

These guys are the best! They fixed my check engine light!

5

Great service, amazing facility, highly experienced mechanics, overall EAG is the best place to take your car.

5

Knew they had moved, but what I didn't know was what an outstanding facility they've moved into! Big red barn on a hill, easy-in easy-out. These guys seem to eat and breath performance cars and racing, which says to me, they know it has to be done right-the first time. While waiting for my car to have both sets of rotors and brake pads replaced, I totally enjoyed overhearing expositions to other customers regarding: tires, wheels, struts, suspension, for high performance and street use. They know their stuff. And did I mention, my visit came in under estimate.

5

Good service with nice people. They did everything I asked them.

5

Ordered tires @ Tire Rack & E.A.G was 1 of the highest rated/recommended Installers. They were friendly & professional! Also had some mechanical work completed, they finished on time & explained the details. Thank You Jade & Andrew!!

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1229 Lovell Rd Knoxville, TN, 37932 (865) 862-5270