Knoxville European Auto Repair

864 reviews
Mon - Fri: 7:30 AM - 6:00 PM
1

Absolutely HORRIBLE customer service. I was quoted a price for brake service less than 4 months ago. Today, the price has risen by over $100. I asked nicely three times if anything could be done to make up for the difference in pricing and was told that there were no promotions or options available. I asked to speak to the manager and the lady said she had been there for 8 years and was one of the managers. I would later find out that they had a big sign up to "like their Facebook page for 10% off." A small gesture on their part would have went a long way. Eventually, I asked for a printed quote to compare at the dealership Upon investigation, the dealership quoted just $20 more for parts...actual true manufacturer parts. When I came back to ask about what sort of parts this hack of a joint provides, I was informed that they are "the original parts without Mercedes markings." Sure...that sounds legit. The desk clerk also proceed to berate me for this review (edited now to reflect the additional dealings with this establishment.) He cursed at me and informed me that the owner no longer wanted to work on my car because I hurt his feelings with the review. The owner never had the courage to come face me directly. If you enjoy cheap parts and horrible customer service, this place might be ok for you, otherwise: AVOID!!! It should also be noted that I have used their services before and a mysterious scratch appeared on my vehicle afterward . Also, they have been the only ones under my hood in the last year and mysteriously, the pneumatic pump holds for the hood are beginning to fail as if the hood was slammed too hard. The owner can look for my further reviews at the BBB, Angie's List, Facebook, etc. Update: After paying for my oil change, they are now demanding that I remove my vehicle immediately for no justified reason. How much more petty could you actually get?!

Joshua, We apologize that you feel, that we were not doing what we were expected to do. Customer service is our top priority, and Jade is one of our senior team members, with a great record. Unfortunately, parts pricing fluctuates daily, as with all commodity items. This is why on any quote we give our customers, we state that it is good for 30 days from the date it was issued. Your original quote was actually from April 30, 2019 (your recent visit was 10/21/19). As far as a discount posted in our lobby, this is not correct. Our sign says "Like Us On Facebook to be entered into a monthly drawing". There is nothing about a blanket discount. We thank you for your past patronage, and wish you the best.

- European Auto Garage
5

I’ve had THE BEST experience here with my very complicated vehicle. They provided me with a loaner vehicle and kept me in the loop with suggestions and time frames. They are very professional, honest, reliable, and customer oriented. I will not go anywhere else!

5

Always a great experience at European Auto Garage. Very knowledgeable staff and quick turnaround. We drop off our cars knowing they will do a great job. Andrew is always very helpful and just great service overall. Don't hesitate to bring your vehicles here.

Thank you Billy! We love to hear when our hard work shows! We really appreciate your business!

- European Auto Garage
4

Thank you Bridget! We really appreciate your business!

- European Auto Garage
5

My wife took our Audi Q7 in for a general inspection and address a possible wheel bearing. The degree of service we received was above and beyond most garages. All of their techs drove the car to see what was going on. They put on the rack and 3 listened and checked while 1 was in the driver seat. They all concluded it wasn’t a wheel bearing. This in-depth attention and care for a new customers car floored me. Everyone at EAG’s has a deep love of cars and immense knowledge. They could have easily told us it was a wheel bearing and made a good profit that day. Instead, they held the utmost integrity and honesty. The report they send after inspection is awesome as well. It’s refreshing to know there are still good and trustworthy people in the world. I highly recommend EAG for anything your vehicle needs. They are a fantastic group and will treat you right! Thanks for taking care of us EAG!

5

These guys really take their time to get to the root of a problem. I highly recommend them for any type car, even my classic muscle cars.

5

Thank you Alex, we really appreciate your business!

- European Auto Garage
5

I stopped by as a walk-in to get a used car inspected that I planned to buy. Cyndi immediately requested the inspection and Andrew and Mark had the car on the lift after just a short wait. Impressive! The car checked out fine, Mark's expert pointers revealed small items for my short to-do list that I hadn't found yet, and Andrew gave me a nice tour of their clean and organized shop. Thank you for a great experience, EAG!

Thank you Michael! It is our mission to provide our customers with an exceptional customer experience. We are happy to hear that we succeeded with you! When buying a new/used vehicle we are complete advocates of having a pre-purchase inspection. Most car buying decisions are one of our customer's biggest financial decisions. It only makes sense to be completely informed. We really appreciate your business, and look forward to helping you maintain your new vehicle.

- European Auto Garage
5

Above and beyond expectations. This is the place to go. They are thorough and do a great job.

Thank you! We really work hard to create an exceptional customer experience, and it is great to hear that we are doing that! We appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

Despite not having an appointment, I called on a test drive and they were able to fit me in without issue. The employees were thorough and provided honest opinions and a very detailed report. I would very highly recommend European Auto Garage.

European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270