Knoxville European Auto Repair

811 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

Took my BMW E39 in for control arm bushing replacement along with a 4-wheel alignment and mounting/balancing a couple of new tires from Tire Rack. As usual, all aspects of the work were performed flawlessly and the results were well worth the expense. I had forgotten how great an E39 is to drive when the bushings are not worn out..! The car handles like new and the ride and handling are smooth as silk. Throw in complimentary shuttle service to home and back and it was another great experience at EAG. The bumper-to-bumper component inspection confirmed that at 142,000+ miles the car remains in excellent condition thanks in large part to the repairs and preventive maintenance performed by the techs at European Auto Garage over the years. Excellent work at reasonable prices. That's a hard combination to beat..!!

Thank you Malcolm! We really appreciate your business! It is our pleasure to help you maintain your vehicle. As you may know, we have a loaner car with over 300K miles, so your car has plenty of life left. Glad to hear we were able to make it fun to drive again! The Team at European Auto Garage

- European Auto Garage
5

Very accommodating, friendly, honest, and reasonably priced. I have lost count of number of visits with my track and street e92s. Highly recommend!

Thank you Ken! We really appreciate your business, and are happy to hear that our hard work shows! Always a pleasure to work with you!

- European Auto Garage
5

Have now had both our cars serviced and will be back for future needs. Very clean, nice waiting area, transportation service and friendly staff. Estimates were true and prices reasonable. Glad we found you.

Thank you Charles! We love to hear that our hard work is paying off, and that customers like what we do. We really appreciate your business, and look forward to working with you in the future! The Team at European Auto Garage

- European Auto Garage
5

I dropped by here for an oil change knowing they service expensive vehicles. I needed a simple oil and filter replacement and they did it in under an hour (with appointment) for an outstanding price. They also included a free 50 point inspection with a thorough report of what items are urgent and what items are not. To top it off, the staff was very friendly as well. I highly recommend this business!

Thank you Ali! While we are not a "quick lube", our technicians preform oil services very efficiently. We are happy to hear that you like the inspection report we provide, we love it too! It is really nice to be able to give our customers a full disclosure about their vehicle. This way it is easy to prioritize any future maintenance, that is necessary to keep their cars on the road for many miles to come. Thank you again, we really appreciate your business!

- European Auto Garage
5

Great experience! Jade did a great job listening to my concerns and made sure my car was taking care of. Lucas did a fantastic job on the alignment. He took the time to discuss it with me and learn exactly what I wanted from the initial alignment. I will be back for a track alignment soon. Jade and Lucas were very friendly and fantastic to work with, making me feel right at home. Great Job!

Thank you Tommy! We love Jade and Lucas as well. They are part of what makes the European Auto Garage team excellent! Our state of the art alignment machine was installed in our new shop, with customers like you in mind. The flush mount makes driving vehicles like yours onto it especially easy. No more worries about low front end spoilers. Hope you enjoying your new ride, and we look forward to working with you again in the future!

- European Auto Garage
5

Courteous staff, took me back to show me what needed to be done and explained my options. Clean shop and professional. Thanks for taking great care of us!

5

This was my first time to use this company and I was so impressed with the level of professionalism and level of honesty they showed me. I was also observing the number of customers that was ahead of feeling very satisfied with their service.

5

Very good if you have to leave your car and need to go somewhere they have a loaner service was quick and they tell you everything you need for your car to be perfect

5

Very professional, stand by their work. State of the art shop and staff.

1

I called to get pricing and see if they would do what needed to be done to my car Without even looking at my car the service manager told me I needed a new or rebuilt transmission. My car has a newer transmission. This was after he asked me my mileage. You can not diagnose a car only going by its mileage. Please take it upon yourselves to actually look at a vehicle before telling someone they need a very expensive priced thing done when is all it needed was the transmission fluid changed, oil changed, new filters, and a tune up. And for this you will not be getting my business.

Valerie, I apologize if you feel we did not help you in the manner in which you expected. When you called in you explained that your car had a code/fault for the transmission and your husband said it was probably just a fluid issue. With transmissions we wish it was that easy. You were asking about pricing for topping off the transmission fluid, or changing it. That is not something that we recommend in a car with over 100K miles (especially without records of previous services). Our service manager asked you for the mileage, as a guide for what he would recommend (since we have no service records for your vehicle). If in fact your car has a newer transmission, you never mentioned that, and should consult with the shop that put in the new transmission, if that is possible. Our Service Manager wanted to direct you to a shop with the most expertise in transmissions. Based on what you told him, his experience is that you would need a transmission, so he directed you to a transmission shop that could re-build or repair inside of a transmission or recommend a full replacement, whichever was warranted. We wish you the best, The European Auto Garage Team.

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270