Knoxville European Auto Repair

Absolutely HORRIBLE customer service. I was quoted a price for brake service less than 4 months ago. Today, the price has risen by over $100. I asked nicely three times if anything could be done to make up for the difference in pricing and was told that there were no promotions or options available. I asked to speak to the manager and the lady said she had been there for 8 years and was one of the managers. I would later find out that they had a big sign up to "like their Facebook page for 10% off." A small gesture on their part would have went a long way. Eventually, I asked for a printed quote to compare at the dealership Upon investigation, the dealership quoted just $20 more for parts...actual true manufacturer parts. When I came back to ask about what sort of parts this hack of a joint provides, I was informed that they are "the original parts without Mercedes markings." Sure...that sounds legit. The desk clerk also proceed to berate me for this review (edited now to reflect the additional dealings with this establishment.) He cursed at me and informed me that the owner no longer wanted to work on my car because I hurt his feelings with the review. The owner never had the courage to come face me directly. If you enjoy cheap parts and horrible customer service, this place might be ok for you, otherwise: AVOID!!! It should also be noted that I have used their services before and a mysterious scratch appeared on my vehicle afterward . Also, they have been the only ones under my hood in the last year and mysteriously, the pneumatic pump holds for the hood are beginning to fail as if the hood was slammed too hard. The owner can look for my further reviews at the BBB, Angie's List, Facebook, etc. Update: After paying for my oil change, they are now demanding that I remove my vehicle immediately for no justified reason. How much more petty could you actually get?!

I’ve had THE BEST experience here with my very complicated vehicle. They provided me with a loaner vehicle and kept me in the loop with suggestions and time frames. They are very professional, honest, reliable, and customer oriented. I will not go anywhere else!

Always a great experience at European Auto Garage. Very knowledgeable staff and quick turnaround. We drop off our cars knowing they will do a great job. Andrew is always very helpful and just great service overall. Don't hesitate to bring your vehicles here.

My wife took our Audi Q7 in for a general inspection and address a possible wheel bearing. The degree of service we received was above and beyond most garages. All of their techs drove the car to see what was going on. They put on the rack and 3 listened and checked while 1 was in the driver seat. They all concluded it wasn’t a wheel bearing. This in-depth attention and care for a new customers car floored me. Everyone at EAG’s has a deep love of cars and immense knowledge. They could have easily told us it was a wheel bearing and made a good profit that day. Instead, they held the utmost integrity and honesty. The report they send after inspection is awesome as well. It’s refreshing to know there are still good and trustworthy people in the world. I highly recommend EAG for anything your vehicle needs. They are a fantastic group and will treat you right! Thanks for taking care of us EAG!

These guys really take their time to get to the root of a problem. I highly recommend them for any type car, even my classic muscle cars.

I stopped by as a walk-in to get a used car inspected that I planned to buy. Cyndi immediately requested the inspection and Andrew and Mark had the car on the lift after just a short wait. Impressive! The car checked out fine, Mark's expert pointers revealed small items for my short to-do list that I hadn't found yet, and Andrew gave me a nice tour of their clean and organized shop. Thank you for a great experience, EAG!

Above and beyond expectations. This is the place to go. They are thorough and do a great job.

Despite not having an appointment, I called on a test drive and they were able to fit me in without issue. The employees were thorough and provided honest opinions and a very detailed report. I would very highly recommend European Auto Garage.