Knoxville European Auto Repair Shop Reviews

Roger

8/15/2025

I have been taking my Mercedes vehicles to European Auto Garage for years. They take excellent care of my vehicles. They never suggest a repair unless it is necessary, which shows trustworthiness. I will continue to come to EAG for my vehicle work. Thanks guys.

Thank you, Roger! We're happy to have you as a long-time customer at European Auto Garage. We're glad to hear that our team has consistently provided excellent service and earned your trust. Feel free to reach out if you have any further questions or need assistance in the future.

- European Auto Garage

Samuel Judkins

8/15/2025

I was driving to Maggie Valley NC and my car started making a weird squeaking noise. I went to Harper VW and the service guy said it would be a while before he could even talk to me. I saw that European Auto Garage was a few miles away so I decided to drive there instead of wait for the dealership guy to have time for me. When I walked in to EAG, I was warmly greeted by Colin. I explained to Colin what was happening and that I am not staying in Knoxville and just passing thru. Colin said not a problem and had a tech jump right on inspecting my vehicle. He had us in and out in about an hour and saved our trip!! If you own Euro and live in this area, THIS IS THE SHOP FOR YOU!!

Thank you, Samuel, for the fantastic review! We're happy to hear you had a positive experience at European Auto Garage. Our team takes pride in providing efficient and friendly service, and we're glad Colin was able to help you quickly. We appreciate your recommendation and look forward to working with you again in the future.

- European Auto Garage

Stephanie Kozick

8/12/2025

Service was great, super fast. Staff was very friendly and explained everything I needed, didn’t pressure me into purchasing anything - just explained what was going on with my car!

Thank you for the kind words, Stephanie! We are so happy to hear that you had a fast and friendly experience with us. Our team takes pride in providing excellent customer service and ensuring that you feel informed and comfortable throughout the process. We look forward to working with you again in the future!

- European Auto Garage

Mark Scheuer

8/6/2025

I have always taken very good care of my automobiles, for 55 years, in fact. When I arrived for my first service appointment with European Auto Repair, I felt almost part of the family. Everyone I interacted were kind and professional. Going forward, I won’t be going anywhere else to have my Audi A6 serviced. Thumbs up!

Thank you for sharing your positive experience, Mark! We're happy to hear that you felt welcomed and well taken care of during your first service appointment. It's our goal to make every customer feel like part of our family. We look forward to continuing to provide you with top-notch service for your Audi A6.

- European Auto Garage

paul farrar

8/5/2025

These people are wizards with what they can do . They do things one way and that’s the right way . Very impressive organization !!!

Ken Goodgame

8/4/2025

Collin and the team did a fantastic job on brakes and suspension repairs on my X5. Feels like new again! And unlike the folks at Grayson BMW- are customer centric and have loaners and shuttle service available- unlike the hacks at Grayson BMW. Never take your BMW there. These guys are way better and care about you -

Thanks for the great review, Ken! We're thrilled to hear that you're happy with the service you received from Collin and the team. It's our goal to provide exceptional customer service, including offering loaner vehicles and shuttle service. We appreciate your recommendation and look forward to working with you again in the future!

- European Auto Garage

Phong Nguyen

8/1/2025

I am very happy with the work that they have done on my vehicle. It took almost a whole week to get it fixed. They did not have a loaner for me the first day. However, Josh was able to get me the loaner the next day. Thank you Josh!

Thank you for taking the time to share your positive experience, Phong! We apologize for any inconvenience you experienced, but we're glad Josh was able to assist you with a loaner. It's our goal to provide excellent service, and we're happy to hear that you're satisfied with the work on your vehicle. If there's anything else we can help you with, please don't hesitate to reach out!

- European Auto Garage

Charles Bentley

7/26/2025

Had them fix an oil filter housing , after leaving once it was fixed, the part had an issue. Took it back and they honored the warranty , provided a loaner car and had it fixed a couple days later with no charge. Highly recommend !

Thank you for taking the time to recommend us, Charles! We strive to provide top-notch service and are glad we could fix the issue with the oil filter housing. It was our pleasure to honor the warranty, offer a loaner car, and ensure a hassle-free experience. We appreciate your kind words and look forward to working with you again in the future.

- European Auto Garage

Jason Kapell

7/25/2025

Thank you for your 4-star review, Jason! We're glad to hear that you had a positive experience with us. If there's anything we can do to improve and earn that 5th star next time, please let us know. We value your feedback!

- European Auto Garage

Steven Smith

7/24/2025

Excellent work performed in a timely manner.

Thank you Steven for your kind words! We are happy to hear that you had a great experience with us. That is our number one goal! We really appreciate your business and look forward to working with you again.

- European Auto Garage

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