Brought a 2019 X2 M35I in for a alignment check, tire balance check and rotation. I would objectively rate this shop average, comparing it to other non-specialist shops with respect to basic services. EAG performed an alignment and rotated my tires. They didn't get my steering wheel straight. It was off by about 2 deg. I did not take it back. Had I taken it back, I'm sure they would resolve the issue but so would most shops. They had the car for about 3 hours (they were busy). I honestly cant recommend this shop for basic services over any other Indy based on my experience. Comparatively, I had another Indy closer to home perform the re-alignment. They nailed it the first time.
Thank you for the feedback Alexander. I apologize that you feel you did not have an exceptional customer experience with EAG. We aim to provide superior service, and definitely review when a customer doesn't feel we hit that mark. Looking back at your visit in February, we can see that you were here for an alignment, topping of your fluids, advise/diagnose a vibration when driving (that goes away when warm), and a free 50 point visual inspection of your complete vehicle. We realize that you were waiting, however these services do take time. We take great care in making sure we get it right the first time. Our technician took time to test drive your vehicle (until it got warm - in an effort to duplicate your issue), and determined that it was your alignment causing your concern. Your alignment (which we gave you a copy of) shows that it was completely out of spec. Our technician brought everything into alignment, along with the other services, and our Service Manager quality controlled the vehicle before returning it to you. The copy of the alignment you were provided with, shows that the steering wheel was dead center when the technician completed your alignment. If you would like a copy, we have it here on file. That being said, if you were not happy with the alignment, or felt it was not correct, we would have readily corrected it for you. We stand behind our work with the industries best warranty - 3 year/36K miles Nationwide Warranty. Again we are sorry to hear that we did not meet your expectations, and understand we are not always the shop for everyone. Thank you again for your business, we really appreciate it, and wish you the best.
- European Auto Garage