Knoxville European Auto Repair

846 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

Bought a used Audi Q7 and this was my first experience at EAG for an oil change. Called them on Tuesday afternoon to schedule for oil change and got an appointment Wednesday morning. People were professional and friendly, as well as very helpful. Looking forward to working with EAG for any/all future maintenance on this vehicle.

5

Great customer service and reasonable prices/estimates. They saved me several thousands dollars in repairs in comparison Grayson BMW.

5

The team at EAG exemplifies what customer service should be. Take your vehicle here with the upmost confidence in the best European vehicle repair around. We do. Thank you to Rich, Cindy and the entire team at EAG.

Thank you for the 5-star review! We're happy to hear that you had a great experience at EAG. We'll pass along your kind words to Rich, Cindy, and the rest of our team. We look forward to working with you again in the future!

- European Auto Garage
5

email me please

Thanks for your feedback, Kai! We always appreciate hearing from our satisfied customers. If you have any questions or need further assistance, please don't hesitate to reach out to us directly by phone. We're here to help! The Team at European Auto Garage

- European Auto Garage
4

Helpful, efficient and friendly. Appreciate their honesty.

We're glad to know that your experience with us was a positive one, Melissa. Our team strives to be helpful, efficient, and friendly, and we appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. The Team at European Auto Garage

- European Auto Garage
1

So I went in for a turbo change. One. They didn’t replace it properly and VW had to fix the job I paid for. Two. They broke multiple parts claiming it was a coincidence. Three. What they wanted to charge me for one brake line replacement (that they broke) VW fixed 5 parts that were miraculously broken after they did there inspection. I recommend just going to the dealer. Four. When asked if they had my parts that they removed and didn’t put on I didn’t get a response. Overall this is the worst shop I’ve ever walked into. I grew up in a garage and know things about vehicles and they wanted to act like I was stupid and even stated I didn’t know anything.

Katherine, Thank you for sharing your feedback. We take all reviews seriously and aim to provide clear and detailed responses. We'd like to clarify what happened during your visit. When your vehicle arrived, our technician inspected it and found a check engine light illuminated. After diagnosing the issue, we discovered a "boost control position sensor range/performance" code. The waste gate is integrated into the turbocharger, requiring a full replacement. We recommended changing the turbocharger, oil and coolant feed and return lines, exhaust downpipe gasket, and turbo manifold gasket, which you approved. Once the turbocharger was replaced, our technician was finally able to drive the vehicle (it was not drivable when it arrived) and found the brakes to be soft. Upon further inspection, we found a brake line leak caused by a slice or wear mark. We never use a grinder on any part of our customers' vehicles, and we denied causing any damage. You chose to tow the vehicle out instead of having us repair the brake line. Regarding your concerns about our work quality, we stand by the fact that all work was performed correctly by our factory-trained master technicians and is backed by our 3-year/36,000-mile nationwide warranty. We’re sorry if there was any confusion about your removed parts and we would have been happy to address any concerns if given the chance. We always strive for transparency and professionalism, and we appreciate your input. Should you wish to discuss this further, please feel free to reach out.

- European Auto Garage
5

Thank you for the 5-star rating, William Oliver! We are happy to hear that you had a positive experience with us. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to working with you again in the future. The Team at European Auto Garage

- European Auto Garage
5

EAG is a great repair & service shop that does it right the 1st time & with reasonable prices. I got an appointment 3 hours after the initial phone call for an alignment & wheel balance!

Thank you, Greg, for your five-star review! We love hearing from satisfied, long standing customers like yourself. It's always our goal to provide top-notch service and to get you back on the road as quickly as possible. We're glad that our fast appointment scheduling and quality work exceeded your expectations. Please don't hesitate to reach out if you need any further assistance. The Team at European Auto Garage

- European Auto Garage
5

Communication was great , loaner was acceptable and job under warranty and out side new repair was done at our satisfaction

Thank you for the 5-star review, Kalpesh! We're glad to hear that you had a great experience with us. It's our priority to provide excellent communication and ensure your satisfaction. We really appreciate your business and look forward to working with you again in the future! W

- European Auto Garage
5

Excellent service

Thank you for the fantastic feedback, Ray! We're thrilled that you had an excellent experience with our service. If there's anything else we can do for you, please don't hesitate to reach out. We really appreciate your business and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270