Reviews - European Auto Garage

Jim Burritt

5/12/2022

Nice people doing good work at reasonable prices.

Thank you Jim! We really appreciate your business, and look forward to working with you again.

- European Auto Garage

Joanna Toole

5/11/2022

Great customer service, clean waiting room, and completed on time.

Thank you Joanna! We love to hear that our hard work shows. We feel that a comfortable waiting room, is just as important as anything can be in an automotive business. We really appreciate your business, and look forward to helping you maintain your vehicle.

- European Auto Garage

Robo Otto

5/3/2022

They have provided me great service in a timely manner. Very helpful and knowledgeable concerning the needs of my BMW. Keep up the good work!!! Dean E.

Thank you Robo! We love to hear that our hard work shows. We really appreciate your business, and look forward to helping you maintain your BMW.

- European Auto Garage

Jim Ruiz

4/29/2022

Absolutely the best customer service and auto service experience that I have ever had in every aspect. I cannot brag enough on the facility but most of all, the entire staff was extremely welcoming and even as a new customer I was treated like a customer of many years. I have an older SL500, nearly a classic and they took care of me as though I had the most important car there.

Thank you Jim! We love to hear that our hard work shows. We strive to provide an exceptional customer experience, every customer, every time. It is great to hear that we hit that mark with you. We truly value your business, and look forward to working with you to maintain your Mercedes.

- European Auto Garage

Keith McCord

4/28/2022

Thank you Keith! We really appreciate your business, and look forward to working with you again.

- European Auto Garage

Meridian Welch

4/25/2022

I’m very happy with my service. Never in my life have I ever experienced such exceptional service and kindness from anyone working on my vehicle. It runs smoother than ever. Sure know where I am taking it each and every time I need any service done! Could not begin to express how happy I am!

Thank you Meridian! We work hard to provide an exceptional customer experience and we are happy to hear that we hit that mark with you. We really appreciate your business, and we look forward to helping you maintain your vehicle.

- European Auto Garage

David Vick

4/20/2022

Thank you David! We really appreciate your business, and look forward to helping you maintain your vehicle.

- European Auto Garage

Jeff Simpson

4/18/2022

Thank you Jeff! We really appreciate your business, and look forward to helping you maintain your vehicle.

- European Auto Garage

Zach Darrow

4/16/2022

I had some minor issues with some steering wheel wobble after having some suspension work done and tires replaced. They sent out their master tech with me for a test drive. He diagnosed the problem quickly, and also fixed just as fast. This company goes above and beyond to make sure the customer is satisfied. 100 percent would recommend. I am very pleased with their vehicle and customer service and will be taking my vehicle there for all my future maintenance needs.

Thank you Zach! We strive to provide an exceptional customer experience, and it sounds like we hit that mark with you. It's always great to hear! We want our customers to be 100% satisfied every time, and that is why we back our work with a 3 year, 36,000 mile, Nationwide warranty. We really appreciate your business, and look forward to helping you again!

- European Auto Garage

Inigo

4/13/2022

Brought a 2019 X2 M35I in for a alignment check, tire balance check and rotation. I would objectively rate this shop average, comparing it to other non-specialist shops with respect to basic services. EAG performed an alignment and rotated my tires. They didn't get my steering wheel straight. It was off by about 2 deg. I did not take it back. Had I taken it back, I'm sure they would resolve the issue but so would most shops. They had the car for about 3 hours (they were busy). I honestly cant recommend this shop for basic services over any other Indy based on my experience. Comparatively, I had another Indy closer to home perform the re-alignment. They nailed it the first time.

Thank you for the feedback Alexander. I apologize that you feel you did not have an exceptional customer experience with EAG. We aim to provide superior service, and definitely review when a customer doesn't feel we hit that mark. Looking back at your visit in February, we can see that you were here for an alignment, topping of your fluids, advise/diagnose a vibration when driving (that goes away when warm), and a free 50 point visual inspection of your complete vehicle. We realize that you were waiting, however these services do take time. We take great care in making sure we get it right the first time. Our technician took time to test drive your vehicle (until it got warm - in an effort to duplicate your issue), and determined that it was your alignment causing your concern. Your alignment (which we gave you a copy of) shows that it was completely out of spec. Our technician brought everything into alignment, along with the other services, and our Service Manager quality controlled the vehicle before returning it to you. The copy of the alignment you were provided with, shows that the steering wheel was dead center when the technician completed your alignment. If you would like a copy, we have it here on file. That being said, if you were not happy with the alignment, or felt it was not correct, we would have readily corrected it for you. We stand behind our work with the industries best warranty - 3 year/36K miles Nationwide Warranty. Again we are sorry to hear that we did not meet your expectations, and understand we are not always the shop for everyone. Thank you again for your business, we really appreciate it, and wish you the best.

- European Auto Garage

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