So I went in for a turbo change. One. They didn’t replace it properly and VW had to fix the job I paid for. Two. They broke multiple parts claiming it was a coincidence. Three. What they wanted to charge me for one brake line replacement (that they broke) VW fixed 5 parts that were miraculously broken after they did there inspection. I recommend just going to the dealer. Four. When asked if they had my parts that they removed and didn’t put on I didn’t get a response. Overall this is the worst shop I’ve ever walked into. I grew up in a garage and know things about vehicles and they wanted to act like I was stupid and even stated I didn’t know anything.
Katherine, Thank you for sharing your feedback. We take all reviews seriously and aim to provide clear and detailed responses. We'd like to clarify what happened during your visit. When your vehicle arrived, our technician inspected it and found a check engine light illuminated. After diagnosing the issue, we discovered a "boost control position sensor range/performance" code. The waste gate is integrated into the turbocharger, requiring a full replacement. We recommended changing the turbocharger, oil and coolant feed and return lines, exhaust downpipe gasket, and turbo manifold gasket, which you approved. Once the turbocharger was replaced, our technician was finally able to drive the vehicle (it was not drivable when it arrived) and found the brakes to be soft. Upon further inspection, we found a brake line leak caused by a slice or wear mark. We never use a grinder on any part of our customers' vehicles, and we denied causing any damage. You chose to tow the vehicle out instead of having us repair the brake line. Regarding your concerns about our work quality, we stand by the fact that all work was performed correctly by our factory-trained master technicians and is backed by our 3-year/36,000-mile nationwide warranty. We’re sorry if there was any confusion about your removed parts and we would have been happy to address any concerns if given the chance. We always strive for transparency and professionalism, and we appreciate your input. Should you wish to discuss this further, please feel free to reach out.
- European Auto Garage