Knoxville European Auto Repair

867 reviews
Mon - Fri: 7:30 AM - 6:00 PM
1229 Lovell RdKnoxville, TN 37932
Call Us:(865) 507-1032
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2

After our last service with them where they changed the oil I experienced a warning light. The light was actually from another issue not related to their work however I routinely checked the oil as a precaution and found it almost 3 quarts low. I filled the car with oil and waited another 500 miles to see if I had a service issue or a car issue. The oil remained fine. When I went in to talk through my concerns with the owner I never once received an apology. Instead it was a litany of how that couldn’t have happened. We’ll be using another garage from now on. I understand mistakes happen but when your business model is to refuse responsibility for them it’s a disaster waiting to happen.

Thank you, Wayne for taking the time to share your concerns. We understand how important it is to feel confident in your vehicle and any services performed. Regarding the oil level, we did not issue an apology because we were unable to verify when the oil was checked or confirm the condition at the time of your concern. If this issue had been brought to our attention sooner, we would have gladly inspected and confirmed the situation to provide clarity. We also want to clarify that we reached out via email following your visit to provide further explanation of our previous recommendations and to apologize for any miscommunication you may have felt. Our goal is to keep customers informed of necessary maintenance and repairs to ensure safety and reliability, regardless of vehicle value. It is then up to our customers to take that knowledge and proceed however they feel is necessary. We are sorry to hear that you feel dissatisfied with your experience and will take your feedback as an opportunity to improve communication in the future. We wish you the best in finding another shop to work with you and help you maintain your vehicle.

- European Auto Garage
5

What’s there not to love about EAG!! Amazing customer service and reasonable prices.

5

5

Absolutely amazing service, the inside of the shop is very clean and neat. When I got my audi back they left it with tire shine, cleaned the break dust, vacuumed the floor mats and cleaned the exterior. They supplied pictures with every issue they found so you know they aren’t trying to get into your wallet. 10/10 would recommend to anyone with a German or European car.

Thank you, Jami, for the fantastic review! We're happy to hear about your positive experience. Our team strives to provide exceptional service, and we're happy that you appreciated the attention to detail. Your recommendation means a lot to us! If you ever need anything in the future, don't hesitate to reach out.

- European Auto Garage
4

Very polite and knowledgeable.

Thank you for taking the time to compliment us, Bob! We're pleased you were happy with our team. If there's anything we can do to make your experience even better next time, please let us know. The Team at European Auto Garage

- European Auto Garage
5

Prompt, helpful & attentive

Thank you, Christine! We truly appreciate your kind words! Our team is happy to hear that you found our service prompt, helpful, and attentive. We strive to provide an exceptional customer experience for our customers. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for your five-star review. The Team at European Auto Garage

- European Auto Garage
5

Thank you for your five-star review, Jack! We really appreciate your business and look forward to working with you again! The Team at European Auto Garage

- European Auto Garage
5

Collin and his team completed a pre-purchase inspection for me during an out of state vehicle purchase. The team was easy to work with and fit me into their schedule in an incredibly timely fashion. You can tell they love cars and truly have a passion for their work along with the industry knowledge to support the process. While I have not had any in depth mechanical work completed, they came highly recommended from local residents who have worked with them extensively.

Thank you, Sam, for trusting European Auto Garage and our team with your pre-purchase inspection. We're happy to hear that you had a fantastic experience with us. It's our goal to make the process seamless and enjoyable for our customers. If you ever need any more assistance, don't hesitate to reach out. The Team at European Auto Garage

- European Auto Garage
5

thanks

Thank you for your five-star review, Beverly! We are happy to hear that you had a positive experience with us. It's our pleasure to provide great service to our customers. We look forward to working with you again in the future! The Team at European Auto Garage

- European Auto Garage
5

Excellent service. Knowledgeable staff!

Thank you for the excellent review, Gary! We're happy to hear that you had a great experience with our knowledgeable staff. It's our goal to provide exceptional service to our customers, and we're glad that we could exceed your expectations. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! The Team at European Auto Garage

- European Auto Garage
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European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270