I took my car for second opinion on one issue that I have been told by the mechanic at the dealership, they came up with the list of problems that scared me so I took my car back to the dealership and they were shocked when I showed them the list . I called this place to give me the report or video that they said they have it but they didn’t reply. So I never go back to European Auto garage. They proved their dishonesty.
Thank you for taking the time to leave a review. We're sorry to hear you felt uneasy after your visit—that's never our goal. To clarify, the maintenance items we estimated were based on the manufacturer’s recommended service intervals and verified through your vehicle’s Carfax history, which shows these services have not yet been performed. We understand that car repairs can feel expensive and overwhelming, especially when you’re faced with a detailed inspection on your 2013 Mercedes-Benz. But our goal is always transparency—we believe our customers deserve to know the full health of their vehicle so they can make informed decisions about their investment. We also want to note that your full digital inspection was sent via SMS/text on the day of your visit and marked as reviewed in our system. A copy was also emailed to you on March 25th using the address we have on file. If you didn’t receive it or need it resent, we're more than happy to provide it again. We remain available if you’d like to discuss anything further. Clear communication and honesty are pillars of our service, and we appreciate the opportunity to clarify.
- European Auto Garage