Leading up to my appointment I had driven by, seen cars boasting the EAG logo, read reviews, etc... I spoke with Colin prior to my appointment and explained I was having an intermittent issue that I wanted to have them diagnose. As a service advisor myself I was very appreciative of Colin's thorough communication and friendliness. After a day they were not able to duplicate the issue which I suspected, I came by and was able to get the car to act up - which is no problem, I love to help in situations like that. Once the was evident Colin and 3 technicians came out and we all huddled around the car looking for areas of concern. I left them to it as this is what I brought the car to them for. Later that day I got a call and was told that my car was “too heavily modified” to have the work done there and that I would need to take it to a performance shop to have any repair work done. My car has a stage 2 tune with flex fuel to accept e85 (a cheaper alternative to 93 in this economy that happens to give performance gains) a charge pipe, down-pipe, fresh air intake inlet, gen. 2 OEM high pressure fuel pump and an air filter. If there are cars going around racetracks, your promoting a racetrack in development and you have your logo on the side of cars that are more heavily modified than my own - then why refuse to work on it? I was hoping to use EAG as my go-to for repairs on this car as I have trust issues with some other facilities and I thought seeing the cars that I’ve seen and the very impressive background of the owner Mr. DeFrancisco - not to mention the articles he’s featured in. I guess not, which I am extremely disappointed with. Maybe consider taking Motorsports off the aign?
Thank you for your detailed feedback. We truly appreciate your understanding and involvement in helping our team assess the situation. It's clear you're passionate about your vehicle, and we're glad to hear that Collin and the technicians provided great communication and support during your visit. Regarding your concerns, we want to clarify our focus at EAG when it comes to motorsports work. While we do have experience working with race cars, the type of motorsports service we provide is not centered on modifications or engine tuning. Instead, we specialize in supporting customers with track inspections and alignments, ensuring their vehicles are safe and prepared for track events. Factory race cars, which we may work with, are built with different specifications and standards than modified gas engine vehicles, like those with aftermarket upgrades such as yours. We strive to offer the best service for vehicles that align with our expertise and capabilities. Unfortunately, due to the specific modifications on your car, we felt that a performance shop would be better suited to address your needs. We value transparency in our recommendations, and in this case, it was important to point you to a specialist who could deliver the results you deserve. Thank you again for considering us. We appreciate your trust and hope you find the right support for your car's needs. If you have any questions or want to discuss further, feel free to reach out to us directly. The Team at European Auto Garage
- European Auto Garage