Knoxville European Auto Repair

Service Advisor - Collin Ashin

Collin became a part of our team in September 2021 and has quickly established himself as a valuable addition. As an experienced service advisor, he has fit in perfectly with our team. Collin is a genuine car enthusiast, and he enjoys discussing the maintenance and repair needs of our customers' vehicles. During his interview, he mentioned that it had always been his dream to work for European Auto Garage, which truly exemplifies his passion for the industry. We are thrilled to have him on our team, and we're confident that you'll appreciate his expertise and enthusiasm as much as we do.

Service Advisor - Rowan Hamilton 

Rowan is a car enthusiast through and through—when she’s not helping customers at the front counter, she’s likely out driving her lowered ’95 Miata (complete with a short shifter and a little camber for style, of course). She lives and breathes car culture, even spending weekends at shows and festivals selling performance parts and gear. Rowan is a proud graduate of L&M High School in Knoxville and comes from a STEM background, bringing a smart, technical mindset to her role here at the shop. Her passion for driving and deep connection to the car community make her a natural fit with our team and a favorite among customers looking for someone who truly gets it.

Shop Concierge - Jack Draper

We're excited to introduce Jack, our all-around Customer Service Associate who truly does it all at European Auto Garage. Whether he’s stepping up front as a customer-facing advisor, shuttling customers, picking up parts, or making sure our shop facilities are running smoothly, Jack is always ready to jump in where needed. His versatility and willingness to handle both front- and back-of-the-house responsibilities make him an invaluable part of our team. Jack’s love for cars and strong work ethic shine through in everything he does. 

Service & Parts Manager - Jeremy Garrett

Jeremy is an experienced parts manager with over 20 years of experience from the local BMW dealership and a couple other independent shops. That's why he may sound and look familiar. He is a very valuable asset and a key member of our team. He brings a wealth of knowledge and expertise in sourcing and managing parts for a variety of European vehicles. With a passion for cars and a deep understanding of the automotive industry, Jeremy is dedicated to ensuring that EAG clients receive the highest quality parts for their vehicles. In his free time, Jeremy enjoys track days with the guys, camping, and most of all—spending time with his family.

Mechanic - Eric Helton

​In 2015, Eric became a valuable addition to our team as a certified MINI Master technician. He has proven to be a great help to many local MINI owners in keeping their cars running smoothly. However, his expertise extends beyond MINI, with extensive knowledge in BMW and even domestic cars like Corvettes. While we typically do not work on domestic cars, Eric and Andrew have a soft spot for Corvettes, making exceptions. As a true car enthusiast, Eric named his beloved German Dachshunds after his favorite car brands—MINI and Bimmer. He recently became a new father to a son named Maverick, continuing his tradition of unique names. Catch Eric at Cars and Coffee with his infectious and one-of-a-kind laugh.

Lead Mechanic - Alex Robinson

​Alex is a valued member of our team and has been with us since he was a young boy. Rich hired him to clean the shop as soon as he was old enough to drive, and he has grown up with EAG, working in various roles such as Facilities Manager, Quality Control, Detailing, and now as our 5th and lead mechanic. Alex is highly skilled in mechanics and has honed his expertise in VW/Audi, attending multiple factory training sessions. He is now our go-to "VW/Audi Guy." When he's not at work, you can find him supporting his friends at the track or driving his BMW around the circle.

Mechanic - Joe Bernier

We are excited to welcome Joseph Bernier to the European Auto Garage team. Joseph recently relocated to East Tennessee from Palm Beach, Florida, where he and his family made the move to begin an exciting new chapter. With more than 24 years of experience in the automotive industry, Joseph brings an impressive background specializing in European luxury and performance vehicles. Throughout his career, he has earned certifications with Porsche, Bentley, and Audi, including achieving Audi Elite status and ranking among the top 10% of Audi technicians in the United States for customer satisfaction and "Fixed Right the First Time" performance. His commitment to quality, continuous learning, and delivering an exceptional customer experience makes him a tremendous asset to our team.

Lead Mechanic - Chris Cannon

​We knew we had to hire Chris the minute he spoke with us about a position with EAG. Even though we thought we were full, we kicked Rich out of the shop and gave Chris his bays. He is an exceptional addition to our team, bringing over ten years of experience as a mechanic and seven years of BMW expertise as a certified Master Technician. Since joining us in the summer of 2021, he has proven to be a tremendous asset to our team. Chris has an impressive range of skills and knowledge when it comes to BMW vehicles and is capable of replacing an engine with his eyes closed (well, almost). He loves showing off his vintage cars and his contagious smile at Cars and Coffee. We are fortunate to have him on our team.

Mechanic - Jason Buzard

Originally from Jamestown, New York, Jason built his career working at a large BMW dealership in Fort Lauderdale, Florida, where he spent over a decade honing his skills and earning his BMW Master Technician Certification. His expertise and deep knowledge of European vehicles make him an invaluable part of the EAG team, where he has been a trusted technician for several years.

When he’s not in the shop, Jason enjoys his weekends at home with his two Labradors and his wife. An avid griller and barbecue enthusiast, he loves perfecting his craft on the smoker almost as much as he does under the hood of a BMW. Jason’s dedication, experience, and passion for both his work and his downtime make him a true asset to our team and our customers.

Mechanic - Taylor Jackson

Taylor moved to Knoxville from Chapel Hill, Tennessee in 2021 to attend the University of Tennessee, where he studied Forensic Anthropology before realizing he preferred working with his hands. That shift led him into the automotive world, and over the past three years he’s worked his way up from the ground floor, gaining experience, skill, and a reputation for being a reliable problem-solver. As the newest addition to our team, he brings a steady work ethic and a genuine passion for the craft.

When he’s not in the shop, Taylor enjoys classic Tennessee pastimes like hunting and fishing, along with a unique hobby of restoring old video game consoles—solidifying his status as a true “Mr. Fix-It.” We’re excited to have him on board and look forward to the impact he’ll make at European Auto Garage.

In Loving Memory - Mechanic, Mike Love

Introducing the man, the myth, and the legend—Mike Love! Hailing from the Motor City, Mike brings his passion for cars to the team at European Auto Garage. With over 5 years of experience under his belt working on all makes and models of European cars, Mike is a true wizard under the hood and a great addition to our team. When he's not in the garage, you can find him tearing up the track in his BMW 135i, leaving the competition in his dust (or smoke). And if you happen to spot him at an East Tennessee Drift event, be sure to give him some love—and maybe even ask for an autograph!