CEO/Head Mechanic/Muscle Car Guru/Race Car Driver - Rich DeFrancisco
We all believe that Rich was born with a wrench in his hand. As the owner of the company, we can proudly say that Rich's expertise and passion for automotive mechanics have been integral to the success of our business. He began his career 30 years ago with BMW in Atlanta, GA, where he worked his way up to become a BMW Master Technician and eventually a trainer with BMW North America. As an instructor at the BMW North America Technician school, he shared his knowledge with up and coming technicians, mastering the ins and outs of BMW's.
After making his way back down to Tennessee, Rich worked for a few local dealerships before joining EAG, and eventually purchasing the company with his wife, Cyndi. Since then, they have built a team of talented technicians who have helped us become Knoxville's leading European automotive shop. We are grateful for his leadership and dedication to excellence, and we are committed to maintaining the same level of quality and expertise that he has instilled in our team.
COO/Parts Manager/HR Manager - Cyndi DeFrancisco
Despite never envisioning herself in the automotive industry, Cyndi has embraced her role as owner and operator of our shop. With an extensive background in finance, including banking, mortgage brokering, and real estate brokering, as well as experience in industrial supply with Grainger Industrial Supply, Cyndi brings a unique skill set to the table. Her knowledge of parts and schematics, industrial safety, supply chain management, and general business operations has been invaluable in running the front end of our business.
Overall, her diverse professional background and willingness to learn have made her a valuable asset to our team, and we are grateful to have her as a part of our company.
Service Manager - Andrew Hilliard
Andrew joined EAG in March of 2010 and started in parts, taking on anything that needed to be done around the shop. He quickly moved up to the position of Service Advisor and as we grew, he became our Service Manager. Andrew's exceptional customer service skills quickly earned him a reputation as a superhero in the industry. Our customers trust him implicitly when it comes to prioritizing repairs and maintenance. As a true car enthusiast, Andrew has become an expert in all things BMW, Motorsport, and most recently, Corvettes. When he's not at work, Andrew can often be found on the track, pushing his Corvette to its limits.
Service Advisor - Collin Ashin
Collin became a part of our team in September 2021 and has quickly established himself as a valuable addition. As an experienced service advisor, he has fit in perfectly with our team. Collin is a genuine car enthusiast, and he enjoys discussing the maintenance and repair needs of our customers' vehicles. During his interview, he mentioned that it had always been his dream to work for European Auto Garage, which truly exemplifies his passion for the industry. We are thrilled to have him on our team, and we're confident that you'll appreciate his expertise and enthusiasm as much as we do.
Customer Care Coordinator- Rowan Hamilton
We're thrilled to introduce our Customer Care Coordinator, bringing a unique blend of expertise from her retail background, where she specialized in high-end collector sneakers (Andrew and Jeremy were quick fans). Her passion for precision and attention to detail seamlessly transition into her role here at EAG. A true car enthusiast at heart, she not only manages customer interactions with finesse but also boasts her own project car - Miata, reflecting her genuine love for the automotive world. Her aspirations extend beyond customer care as she aspires to become a technician, demonstrating her commitment to immersing herself in every aspect of the industry. We're excited to have her on board, channeling her enthusiasm into delivering exceptional service to our valued customers.
Parts Manager - Jeremy Garrett
Jeremy is an experienced Parts Manager with over 20 years of experience from the local BMW dealership and a couple other independent shops. That's why he may sound and look familiar. He is a very valuable asset and a key member of our team. He brings a wealth of knowledge and expertise in sourcing and managing parts for a variety of European vehicles. With a passion for cars and a deep understanding of the automotive industry, Jeremy is dedicated to ensuring that EAG clients receive the highest quality parts for their vehicles. In his free time, Jeremy enjoys track days with the guys, camping and most of all - spending time with his family.
Shop Foreman - Nick Borukhovsky
Nick, our BMW Master Certified Technician and ASE Master Certified technician, originally joined our team over two years ago before leaving for a brief stint in Nashville. Fortunately for us, he and his family (Nick now has a "mini-me") have returned to Knoxville, and Nick has rejoined our team. Originally hailing from Ohio, Nick is happy to leave behind the rust that comes with the snow, ice, and salt of the northern states. Nick's skill set is an invaluable asset to our team, and his knowledge and experience remind us of a young Rich. We're thrilled to have him back on board.
Mechanic - Eric Helton
In 2015, Eric became a valuable addition to our team as a certified MINI Master technician. He has proven to be a great help to many local MINI owners in keeping their cars running smoothly. However, his expertise extends beyond MINI, with extensive knowledge in BMW and even domestic cars like Corvettes. While we typically do not work on domestic cars, Eric and Andrew have a soft spot for Corvettes, making exceptions. As a true car enthusiast, Eric named his beloved German Dachshunds after his favorite car brands - MINI and Bimmer. He recently became a new father to a son named Maverick, continuing his tradition of unique names. Catch Eric at Cars and Coffee with his infectious and one-of-a-kind laugh.
Mechanic - Alex Robinson
Alex is a valued member of our team and has been with us since he was a young boy. Rich hired him to clean the shop as soon as he was old enough to drive, and he has grown up with EAG, working in various roles such as Facilities Manager, Quality Control, Detailing, and now as our 5th mechanic. Alex is highly skilled in mechanics, and has honed his expertise in VW/Audi, attending multiple factory training sessions. He is now our go-to "VW/Audi Guy." When he's not at work, you can find him supporting his friends at the track or driving his BMW around the circle.
Mechanic - Mike Murdough
Mike joined our team a few summers ago, all the way from New Hampshire after responding to our job ad. We are thrilled to have him on board as he brings a can-do attitude and cheerful energy to our already fun team. With his previous experience working on vehicles prone to rust, Mike is delighted to work on Knoxville's rust-free cars. He is a valuable addition to the team and we are grateful to have him.
Mechanic - Lucas Coleman
Lucas, our Master Certified technician, has recently rejoined our team and we are thrilled to have him back. With extensive experience in all European brands, especially VW, Audi, and BMW, Lucas is a brainiac with a background in Astrophysics. However, we were lucky enough to convince him to pursue his passion for European cars and join our team. On weekends, you might catch him on the racetrack or out with the cool crowd, enjoying Knoxville's vibrant downtown dining scene.
Mechanic - Chris Cannon
We knew we had to hire Chris the minute he spoke with us about a position with EAG. Even though we thought we were full, we kicked Rich out of the shop and gave Chris his bays. He is an exceptional addition to our team, bringing over ten years of experience as a mechanic and seven years of BMW expertise as a certified Master Technician. Since joining us in the summer of 2021, he has proven to be a tremendous assett to our team. Chris has an impressive range of skills and knowledge when it comes to BMW vehicles and is capable of replacing an engine with his eyes closed (well, almost). He loves showing off his vintage cars and his contagious smile at Cars and Coffee. We are fortunate to have him on our team.