Knoxville European Auto Repair

800 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

I have been getting my 15-year-old BMW serviced here since I moved to the area three years ago. They are very professional, do quality work and have a great system to show you your car's "health" score. I highly recommend.

Thank you Sabrina! We love our Digital Inspection Report too! It really makes things simple, when speaking with our customers about their car's "health". As they say, pictures are worth a thousand words. We really appreciate your business, and look forward to helping you maintain your vehicle!

- European Auto Garage
5

Had my BMW serviced here for years and now have a Mini which I recently purchased and am taking there now. Great service and trustworthy. Also very happy they moved closer to me on Lovell Road.

Thank you Richard! We really appreciate your trust, confidence, and business! We look forward to helping you maintain your new MINI. As you probably know, we have a Factory Certified Master MINI technician. His life is MINI, and he is a true enthusiast! Thank you again!

- European Auto Garage
5

Very friendly staff. Upfront about cost and what my car needed and didn't need. Very reasonable repair and parts costs. I would definitely recommend to friends and family.

Thank you Dana! We love to hear when we succeed in providing a great customer experience. We appreciate your business, and appreciate the recommendations!

- European Auto Garage
5

These guys saved me nearly $500 over the dealership, and got me some top rated tires. They were quick and easy to work with. They’ll do modifications the dealership can’t do. Very knowledgeable. Would recommend to anyone. I’ll be back!

Thank you Sean! We really appreciate your business, and look forward to working with you in the future.

- European Auto Garage
5

Went in today to get my oil changed after going back and forth with the dealer for over 3 days. I am so glad I decided to look for a new place to service my Audi A4! They do a 50 point inspection with every oil change and text you all the results including pictures! They took time to explain to me what was wrong and what they recommended without being pushy at all which is a huge plus to me.Also saved some money on my oil changed compared to the dealer which is great. Will never take my Audi anywhere else.

Thank you Betsy! We really appreciate your business! We really love our Digital Inspection too. It really helps when explaining the "health" of a customer's vehicle. As they say, pictures are worth a thousand words. We look forward to working with you in the future.

- European Auto Garage
5

Always a great experience at European Auto Garage. Very knowledgeable staff and quick turnaround. We drop off our cars knowing they will do a great job. Andrew is always very helpful and just great service overall. Don't hesitate to bring your vehicles here.

Thank you Billy! We love to hear when our hard work shows! We really appreciate your business!

- European Auto Garage
1

Absolutely HORRIBLE customer service. I was quoted a price for brake service less than 4 months ago. Today, the price has risen by over $100. I asked nicely three times if anything could be done to make up for the difference in pricing and was told that there were no promotions or options available. I asked to speak to the manager and the lady said she had been there for 8 years and was one of the managers. I would later find out that they had a big sign up to "like their Facebook page for 10% off." A small gesture on their part would have went a long way. Eventually, I asked for a printed quote to compare at the dealership Upon investigation, the dealership quoted just $20 more for parts...actual true manufacturer parts. When I came back to ask about what sort of parts this hack of a joint provides, I was informed that they are "the original parts without Mercedes markings." Sure...that sounds legit. The desk clerk also proceed to berate me for this review (edited now to reflect the additional dealings with this establishment.) He cursed at me and informed me that the owner no longer wanted to work on my car because I hurt his feelings with the review. The owner never had the courage to come face me directly. If you enjoy cheap parts and horrible customer service, this place might be ok for you, otherwise: AVOID!!! It should also be noted that I have used their services before and a mysterious scratch appeared on my vehicle afterward . Also, they have been the only ones under my hood in the last year and mysteriously, the pneumatic pump holds for the hood are beginning to fail as if the hood was slammed too hard. The owner can look for my further reviews at the BBB, Angie's List, Facebook, etc. Update: After paying for my oil change, they are now demanding that I remove my vehicle immediately for no justified reason. How much more petty could you actually get?!

Joshua, We apologize that you feel, that we were not doing what we were expected to do. Customer service is our top priority, and Jade is one of our senior team members, with a great record. Unfortunately, parts pricing fluctuates daily, as with all commodity items. This is why on any quote we give our customers, we state that it is good for 30 days from the date it was issued. Your original quote was actually from April 30, 2019 (your recent visit was 10/21/19). As far as a discount posted in our lobby, this is not correct. Our sign says "Like Us On Facebook to be entered into a monthly drawing". There is nothing about a blanket discount. We thank you for your past patronage, and wish you the best.

- European Auto Garage
5

I’ve had THE BEST experience here with my very complicated vehicle. They provided me with a loaner vehicle and kept me in the loop with suggestions and time frames. They are very professional, honest, reliable, and customer oriented. I will not go anywhere else!

5

Always a great experience at European Auto Garage. Very knowledgeable staff and quick turnaround. We drop off our cars knowing they will do a great job. Andrew is always very helpful and just great service overall. Don't hesitate to bring your vehicles here.

Thank you Billy! We love to hear when our hard work shows! We really appreciate your business!

- European Auto Garage
4

Thank you Bridget! We really appreciate your business!

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270