Knoxville European Auto Repair

Great, friendly service.

They went above and beyond to help me. I had them mount Tire Rack tires for me and did an alignment. They even gave me an inspection of my vehicle even though my car is a Nissan and they don't work on them. Very professional!!

European Auto Garage is my go-to repair facility for my 2011 Mini Cooper S, and as soon as our 2015 Mercedes Benz Sprinter is out of factory warranty, EAG will also be entrusted to take care of it for us as well. EAG has saved me on numerous occasions when my vehicles broke down or needed repair or even routine maintenance. Jade always works efficiently and politely with me to get the needed repairs done in a dealership-quality manner but at significant savings compared to the dealers. Over the years they have replaced a fuel pump and ignition coils, installed the tires I bought from Tire Rack, fixed electronic glitches, changed my oil, and much more with no drama and no hassles. Jade worked with me to provide repair information to get Mini to reimburse me for repairs. Whenever we need work done she greets us by name, (loves our dogs!), and makes us feel like valued customers. Last but not least, I recently looked forward to going there to their new facility because I know my repair needs are going to be taken care of correctly with no hassles, at a reasonable price and I enjoy seeing a great company, who does great work, with so many great people, being so successful. BTW..., they recently saved me several HUNDREDS OF DOLLARS on my Mini Cooper high pressure fuel pump replacement compared to the dealership estimate! Their knew place is better than most dealership garages I have seen so they will no doubt be able to take care of just about any type of repair I could possibly need in the future. Good for them. They deserve fabulous success. Thank you EAG. Update 5/6/2019. EAG is still the best place to have your repairs done on your European car. I know I can trust them with my 2011 Mini Cooper S. I have been going to them for YEARS and they have never once disappointed me or let me down. Jade is an absolute pleasure to work with, their prices are reasonable, and their work impeccable. Thank you EAG! Oh yes! One more thing. Just wait until you see the cool new digital electronic report they send to you on your car. It has recommendations and actual photos of the actual condition of the item they think might need to be looked at and each thing is rated by their tech as green, yellow or red according to its relative importance or urgency. My report provided me actual visual evidence that my belts should be replaced soon and that my tires were wearing unevenly. How cool is that? Never seen anything like it anywhere else.

Very thorough and explained all of the repairs that were needed.

Loved them at first.....until the owner tried customer service... Had an issue with faults on 535 due to a bad steering column switch. Took it in and they had some issues with getting them to reset at first but were persistent and kept at it until they finally got them cleared. I was ecstatic to finally be rid of the dreaded driver passive restraint and chassis stability errors. Those were the only two errors. Went to pick the car up and the service adviser was super polite. Told me they had a TPM error (tire pressure monitor) that popped up after the computer reset and the tech was driving it to clear. When he got back he mentioned that it wouldn't reset but sometimes takes awhile but if it doesn't to bring it back and they'd look at it further. Still really pleased with them at this point. Drove home and had the TPM malfunction pop up again.....again...not a big deal. They did great on the other issue so I'm still pretty happy. Nowww the downside. Took it back to them today (Monday) and the owner was there. Had a friend drop it off for me while I was in a meeting and less than 30 minutes later the owner calls me (at least he's quick :) ) telling me all of the tire sensors are fine and it'll be $120 to diagnose the problem. I realized he probably didn't know the issue existed before so I explained what had happened. "there's more than one computer in this car" he responded......ok...now this is getting weird I thought?!?! Spent a few minutes trying to explain that this wasn't an issue until they had fixed the other problem....and now this problem (which was never a problem mind you) is the only thing wrong. Asked to speak to the service adviser from last week and he reminded me that he's the owner. I still asked to speak to the SA and he relented. Spent a few minutes on hold after explaining my point again to the SA and he said they don't even show that they cleared the original errors in the system but he's talk to the other SA who would be back tomorrow. I honestly thought better of this shop before and would have fully recommended them until this bad example of customer service from the owner himself. I do think their prices are very reasonable for these type cars and typically I've had good experiences with them. Unfortunately it only takes one bad experience to keep me away.

Above and beyond expectations. This is the place to go. They are thorough and do a great job.

Quality work that was done on time. I especially liked the electronic report on the entire car.

Very professional staff that do great work.

European Auto Garage is great. There facility is spotless and they are very friendly and knowledgable. They stand behind there work!! I would not take my Mercedes GL350 to anyone else. I trust their service over the MB Dealer in town

EAG exceeded my expectations in both the quality and the range of service given. I regret sticking with main dealers and not coming to EAG earlier. Thanks to EAG and their thorough, knowledgeable and customer-focused approach. I will happily go back to EAG It was a pleasure to discover a business which cares not only for your vehicle but treat their customers so nicely. I will continue to recommend EAG to all, Many thanks.