Knoxville European Auto Repair

800 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

They went above and beyond to help me. I had them mount Tire Rack tires for me and did an alignment. They even gave me an inspection of my vehicle even though my car is a Nissan and they don't work on them. Very professional!!

Thank you Barbara! We really appreciate the great review! We love what we do, and really value our customers. With every service we provide a 50 point visual Digital Inspection Report. Our customers love them, and we do to. They really make discussing maintenance and repairs with a customer easy. Also, even though we specialize in European, we can still help you maintain your Nissan. Thanks again, we really appreciate your business! The Team at European Auto Garage

- European Auto Garage
5

European Auto Garage is my go-to repair facility for my 2011 Mini Cooper S, and as soon as our 2015 Mercedes Benz Sprinter is out of factory warranty, EAG will also be entrusted to take care of it for us as well. EAG has saved me on numerous occasions when my vehicles broke down or needed repair or even routine maintenance. Jade always works efficiently and politely with me to get the needed repairs done in a dealership-quality manner but at significant savings compared to the dealers. Over the years they have replaced a fuel pump and ignition coils, installed the tires I bought from Tire Rack, fixed electronic glitches, changed my oil, and much more with no drama and no hassles. Jade worked with me to provide repair information to get Mini to reimburse me for repairs. Whenever we need work done she greets us by name, (loves our dogs!), and makes us feel like valued customers. Last but not least, I recently looked forward to going there to their new facility because I know my repair needs are going to be taken care of correctly with no hassles, at a reasonable price and I enjoy seeing a great company, who does great work, with so many great people, being so successful. BTW..., they recently saved me several HUNDREDS OF DOLLARS on my Mini Cooper high pressure fuel pump replacement compared to the dealership estimate! Their knew place is better than most dealership garages I have seen so they will no doubt be able to take care of just about any type of repair I could possibly need in the future. Good for them. They deserve fabulous success. Thank you EAG. Update 5/6/2019. EAG is still the best place to have your repairs done on your European car. I know I can trust them with my 2011 Mini Cooper S. I have been going to them for YEARS and they have never once disappointed me or let me down. Jade is an absolute pleasure to work with, their prices are reasonable, and their work impeccable. Thank you EAG! Oh yes! One more thing. Just wait until you see the cool new digital electronic report they send to you on your car. It has recommendations and actual photos of the actual condition of the item they think might need to be looked at and each thing is rated by their tech as green, yellow or red according to its relative importance or urgency. My report provided me actual visual evidence that my belts should be replaced soon and that my tires were wearing unevenly. How cool is that? Never seen anything like it anywhere else.

Thank you David! We really appreciate your great review and your business. As you know, we all work hard to make our customer's experience a good one. Glad to hear that it is working! We look forward to servicing your cars in the future. Thank you again for all your support!

- European Auto Garage
5

Very thorough and explained all of the repairs that were needed.

Thank you Mark! Our 50 point Digital Inspection makes informing our customers a breeze. There is nothing like seeing pictures of problems and positive points about your vehicle. The green, red and yellow categories also make prioritizing repairs simple. We really appreciate your business, and look forward to helping you maintain your vehicle!

- European Auto Garage
2

Loved them at first.....until the owner tried customer service... Had an issue with faults on 535 due to a bad steering column switch. Took it in and they had some issues with getting them to reset at first but were persistent and kept at it until they finally got them cleared. I was ecstatic to finally be rid of the dreaded driver passive restraint and chassis stability errors. Those were the only two errors. Went to pick the car up and the service adviser was super polite. Told me they had a TPM error (tire pressure monitor) that popped up after the computer reset and the tech was driving it to clear. When he got back he mentioned that it wouldn't reset but sometimes takes awhile but if it doesn't to bring it back and they'd look at it further. Still really pleased with them at this point. Drove home and had the TPM malfunction pop up again.....again...not a big deal. They did great on the other issue so I'm still pretty happy. Nowww the downside. Took it back to them today (Monday) and the owner was there. Had a friend drop it off for me while I was in a meeting and less than 30 minutes later the owner calls me (at least he's quick :) ) telling me all of the tire sensors are fine and it'll be $120 to diagnose the problem. I realized he probably didn't know the issue existed before so I explained what had happened. "there's more than one computer in this car" he responded......ok...now this is getting weird I thought?!?! Spent a few minutes trying to explain that this wasn't an issue until they had fixed the other problem....and now this problem (which was never a problem mind you) is the only thing wrong. Asked to speak to the service adviser from last week and he reminded me that he's the owner. I still asked to speak to the SA and he relented. Spent a few minutes on hold after explaining my point again to the SA and he said they don't even show that they cleared the original errors in the system but he's talk to the other SA who would be back tomorrow. I honestly thought better of this shop before and would have fully recommended them until this bad example of customer service from the owner himself. I do think their prices are very reasonable for these type cars and typically I've had good experiences with them. Unfortunately it only takes one bad experience to keep me away.

The following is the exact wording off of the repair order: Customer installed steering switch - see if lights will clear Performed system scan. Tried clearing faults. Faults would not clear. C98C04 LIN bus, steering wheel electronics: communication fault 48260F ICM: Steering initialization required 030215 SHD: No normalization Recommend new SZL We tried to clear the fault as asked, and even checked the install of your self installed electrical component. As we did not diagnose the problem, provide or install the component, we are very limited as to what we can do. Without communication to control units, and without approval to perform advanced electrical diagnosis we simply attempted top communicate and clear a fault, as asked.

- European Auto Garage
5

Above and beyond expectations. This is the place to go. They are thorough and do a great job.

Thank you! We really work hard to create an exceptional customer experience, and it is great to hear that we are doing that! We appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

Quality work that was done on time. I especially liked the electronic report on the entire car.

Thank you Jeff! We love our Digital Inspection Reports too. They help in so many ways. We find they really help our customers get a complete understanding of the health of their vehicle. We really appreciate your business, and look forward to helping you maintain your vehicle.

- European Auto Garage
5

Very professional staff that do great work.

Thank you Max! We really appreciate your business, and look forward to working with you again.

- European Auto Garage
5

European Auto Garage is great. There facility is spotless and they are very friendly and knowledgable. They stand behind there work!! I would not take my Mercedes GL350 to anyone else. I trust their service over the MB Dealer in town

Thank you Evon! It is great to hear when our hard work shows. We really appreciate your trust and confidence in our shop. Thank you again!

- European Auto Garage
5

EAG exceeded my expectations in both the quality and the range of service given. I regret sticking with main dealers and not coming to EAG earlier. Thanks to EAG and their thorough, knowledgeable and customer-focused approach. I will happily go back to EAG It was a pleasure to discover a business which cares not only for your vehicle but treat their customers so nicely. I will continue to recommend EAG to all, Many thanks.

Thank you DeWayne! We love to hear when our hard work shows. Our team members are true enthusiasts and look at our customer's cars, as if they were their own vehicles. We understand that you have many options when choosing a shop for your car maintenance and repair needs, that's why we strive to provide an exceptional experience. We really appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

We were passing through town in the middle of the night on the way to Myrtle Beach and had to be towed to EAG with my BMW 525xi. We slept in our car until they opened. We had a horrific night dealing with AAA and trying to get help for 3 and a half hours before we received a tow. As soon as they opened they got my car in to examine it and they were friendly and professional. They didn't charge me for a bunch of things I didn't need and we were out of there and back on the road with minimal cost. They are highly trustworthy and they know their stuff. I would definitely go to them if I lived in the area and I am thankful to have been towed to them that night. :)

Thank you Shannon! We were happy to help! Breaking down in an unfamiliar area can be very difficult, especially with a BMW. Because they are so specialized, getting the right technician is crucial. We were happy the repair you needed could wait until your trip was over, as we were sure you were too! If we can ever be of service to you again, just let us know. Happy Traveling! The Team at European Auto Garage

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270