As a new transplant to the area I made a call to find out what a routine repair (timing belt) would cost is evidently too complicated to be able to handle over the phone; it requires an appointment 6 days (4th new business day) in the future for them to physically look at the car. Allegedly to make sure they quote accurately for any mid-year changes. I'll give you that VW is notorious for mid-year changes but amazingly the VIN provides this data for everyone else. Oh and that for this task the year, make and model is all of the information needed. If you haven't been to see them before know that you won't get any help over the phone other than to schedule an appointment.
Thank you for your feedback Brandon. We understand that car repairs can be frustrating and time consuming when shopping for the best pricing. We unfortunately, do not price jobs beyond basic maintenance over the phone. There are too many variables, and we would not want to be inaccurate in our estimating. We are not always the least expensive shop, however we generally run between 20-30% less than the dealer, offer a great (3/36) warranty with all our work, and our technicians are master certified. Being that we are a high volume shop, our technicians are not available for phone conversations, and our receptionist is not trained to estimate the more complex jobs. We would be more than happy to make an appointment for you to discuss/determine what your car needs and give you accurate estimates. Either way, we wish you the best. The Team at European Auto Garage
- European Auto Garage