Knoxville European Auto Repair

Thank you Robo! We love to hear that our hard work shows. We really appreciate your business, and look forward to helping you maintain your BMW.

Thank you Jim! We love to hear that our hard work shows. We strive to provide an exceptional customer experience, every customer, every time. It is great to hear that we hit that mark with you. We truly value your business, and look forward to working with you to maintain your Mercedes.

Thank you Keith! We really appreciate your business, and look forward to working with you again.

Thank you Meridian! We work hard to provide an exceptional customer experience and we are happy to hear that we hit that mark with you. We really appreciate your business, and we look forward to helping you maintain your vehicle.

Thank you David! We really appreciate your business, and look forward to helping you maintain your vehicle.

Thank you Jeff! We really appreciate your business, and look forward to helping you maintain your vehicle.

Thank you Zach! We strive to provide an exceptional customer experience, and it sounds like we hit that mark with you. It's always great to hear! We want our customers to be 100% satisfied every time, and that is why we back our work with a 3 year, 36,000 mile, Nationwide warranty. We really appreciate your business, and look forward to helping you again!

Thank you for the feedback Alexander. I apologize that you feel you did not have an exceptional customer experience with EAG. We aim to provide superior service, and definitely review when a customer doesn't feel we hit that mark. Looking back at your visit in February, we can see that you were here for an alignment, topping of your fluids, advise/diagnose a vibration when driving (that goes away when warm), and a free 50 point visual inspection of your complete vehicle. We realize that you were waiting, however these services do take time. We take great care in making sure we get it right the first time. Our technician took time to test drive your vehicle (until it got warm - in an effort to duplicate your issue), and determined that it was your alignment causing your concern. Your alignment (which we gave you a copy of) shows that it was completely out of spec. Our technician brought everything into alignment, along with the other services, and our Service Manager quality controlled the vehicle before returning it to you. The copy of the alignment you were provided with, shows that the steering wheel was dead center when the technician completed your alignment. If you would like a copy, we have it here on file. That being said, if you were not happy with the alignment, or felt it was not correct, we would have readily corrected it for you. We stand behind our work with the industries best warranty - 3 year/36K miles Nationwide Warranty. Again we are sorry to hear that we did not meet your expectations, and understand we are not always the shop for everyone. Thank you again for your business, we really appreciate it, and wish you the best.

We love to hear that our hard work shows, and that our team provided a great experience. That is our goal for every customer! We really appreciate your business, and we look forward to working with you again to maintain your Mini.

Thank you Shana! We really appreciate your business, and look forward to working with you again!