Knoxville European Auto Repair

620 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

Thank you Dawson! We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
1

I went in for a routine oil change on a nearly brand new vehicle and am left with a $950 repair because European Auto Garage ruined my oil pan and refuses to have a conversation about fixing what they did. I'm 23, I cannot afford this, and I did nothing to cause this issue. I went here because my previous mechanic didn't work on my European car and they referred me to this garage. I thought I found somewhere trustworthy, and it was a devastating mistake. One oil change. Can't explain how upset I am. I called my old garage and told them what happened and they said they would no longer refer anyone there.

Abbey Ray, thank you for your feedback. We have responded and talked with Ernest Russell about this vehicle. We wish you the best. The Team at European Auto Garage

- European Auto Garage
1

Let me first say that this is the only negative review I have ever posted in my life. My wife chose to use European Auto Garage for the maintenance of her Mini after purchasing her new car because of their reputation and experience. However, the first (and now only), experience has been much less than what we expected. First of all, it took the forever to do the basic oil change. We waited well over 1.5 hours but that didn't bother us that bad. It however now adds to a laundry list of other things. Next, they quoted her over $1500 for a break job. And, they also over-quoted some other minor work and tires. We found another shop to do these things in order to save some on the price of install and decided to have them just change the oil while it was in there since she had driven quite a bit in between. Immediately when the car had gone back to be serviced at the other shop, they stopped and brought us back to see the problem. The drain plug had been severely over-torqued and had stripped the threads completely off the oil pan to the point that it couldn't even be re-threaded. The only thing holding the plug in was one small strip of thread left. Before then, The only people to have touched the oil pan since we had the car was EAG and the car had not been in the other shop long enough for them to have done anything else but loosen the drain plug. I called EAG expecting them to step up and at least offer to facilitate the replacement of the oil pan for a reduced price or, if their reputation preceded them properly, to completely cover the replacement. However, I received a VERY different response. First, they were incredibly "snotty" about the fact that we would choose to shop around on the replacement of the breaks. Second, as soon as I mentioned that someone else discovered their mistake, they were COMPLETELY unwilling to address the issue or to even talk about anything else other than to say "someone else touched it so we will not accept any responsibility". I attempted to talk to the gentleman for quite some time but he kept repeating the same mantra. After my frustration grew more and more, I informed him that if he could not satisfy at least some of my basic expectations, my wife's car would not be in his shop again and I would be posting a negative review. He, at that time very hurriedly accused me of "threatening him" and rushed me off the phone without even giving me a chance to respond, virtually hanging up on me. In today's world of high service expectations, a high-end service such as that supposedly provided by EAG comes with the expectation of great service. As said earlier, I have never placed a negative review and am not the kind of person that normally would. However, after the "nose-up" type of response I received after calling in to see what they could do about this, I was shocked and felt that other people should know what to expect. Hopefully, EAG management will step up and resolve this. I will update if they do.

Thank you for your feedback Ernest. We work hard to provide professional, expert service to our customers. We understand your frustration about an oil drain plug failing. We see this failure from time to time, considering a drain plug is a wear part, and threads can get worn with time. Whenever we see this happen we are usually able to correct the problem with a time cert (re-tap of the hole). I assure you that the technician that performed your oil service with us, is a Master Certified MINI technician, with over a decade of experience. If he had damaged your oil plug, such as over torquing it, you would have seen signs, such as oil dripping from the plug and onto the ground beneath it. Over torquing does not allow the plug to seal correctly. Unfortunately, we did not have the opportunity to see the vehicle for the recent oil service. You chose to have it serviced at Pep Boys. We understand that they blamed the drain plug failure on us, however we do not have confidence in their opinion. If we were the ones who determined there was an issue, you are absolutely correct, we would take responsibility for any errors our technician would make. We apologize that you feel we were anything less than professional with you. We will use this situation to work with our team, to determine how to be better in the future. We understand that we are not the shop for everyone, and wish you the best. European Auto Garage

- European Auto Garage
5

Very friendly and trustworthy, will bring my Audi here for all the repair needs.

Thank you Kit! We love to hear when our hard work shows. We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage

- European Auto Garage
5

I am so glad I found these guys to service my Discovery. I tried to get service at local dealership, but I was unsuccessful. The entire team there is courteous and helpful. EAG did a thorough assessment so I can also plan my future service. My vehicle needed numerous parts to correct the problem and their communication was excellent as we dealt with some Supply Chain delays. I appreciate the level of service they offered and I will definitely be back. I highly recommend European Auto Garage!

Thank you Bobbie! You said everything we hope to achieve when a customer comes to our shop! We really appreciate your business, and look forward to working with you again! Thanks, The Team at European Auto Garage

- European Auto Garage
5

clean, lots of parking, friendly and great customer service!

Thank you John! We love to hear that our hard work shows. We really appreciate your business, and look forward to working with you again. Thank, The Team at European Auto Garage

- European Auto Garage
5

Thank you! We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage.

- European Auto Garage
5

The dealership has a back log of vehicles and could not get to mine in a timely manner so I brought my Audi in for a much needed brake job and check up of minor issues. The work was completed in a few hours, not days and very much to my satisfaction. EAG provided me with a high level of customer care and professionalism just as the dealership would have done. All of my issues were addressed along with photos and notes on any issues or non issues. Overall I am very satisfied with the work completed and would utilize this garage in the future for work not covered under dealer warranty.

Thank you Michael! We aim to provide our customers with an exception customer experience, and we are glad we were able to do that with you. We really appreciate your business, and look forward to working with you again. Thanks, European Auto Garage

- European Auto Garage
5

EAG’s service and professionalism are unmatched. Their prices are very reasonable and their mechanics are excellent. They also diagnosed a problem that my dealership missed on more than one occasion. EAG has my business forever.

Thank you Kristin! We really appreciate your business, and look forward to working with you again. Thanks, European Auto Garage

- European Auto Garage
5

I needed to replace the 5 year old battery in my Audi Q5 before winter. EAG had the exact same battery I needed in stock and they were able to install it the same day. Their price beat what the dealer was going to charge and I’m so glad I checked with them! I will definitely be going back to EAG for my car maintenance needs in the future!

Thank you GV! We really appreciate your business, and look forward to working with you again! Thanks, European Auto Garage

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN, 37932 (865) 862-5270