Knoxville European Auto Repair

727 reviews
Mon - Fri: 7:30 AM - 6:00 PM
1

I am NOT A FAN OF WRITING NEGITIVE REVIEWS and I would write one here EXCEPT for the fact that they have done no work for me on my car. I visited the shop, spoke with the receptionist who was very nice and due to the fact that they were busy and no one ever came out to speak with me, I said that I would call them regarding my project on my 5 series BMW later in the week to discuss. I called them back and again spoke with a very nice young lady who took all of my information and swore to me that someone would contact me regarding the work that I would like to have done. I HAVE YET TO HEAR FROM ANYONE and it’s been over two weeks since I called. I am very disappointed because I have been looking far and wide for a shop just like this. I simply cannot believe that they would absolutely ghost an unknown customer but they have. None of my interactions with the contact person have been negative in fact, they were very pleasant and I was anxiously expecting a call back.....that never came. If they can not return a call to a NEW CUSTOMER or potential customer, then I would think more than twice about having them work on my car. VERY DISAPOINTED, they came highly recommended. I guess the search will go on.

We sincerely apologize for the inconvenience you've experienced with our communication process. Your feedback is important to us, and we're truly sorry for not meeting your expectations. We understand the frustration of not receiving a call back, and we're working to ensure this doesn't happen again. We appreciate your patience and hope you find the right solution for your BMW 5 Series project. The Team at European Auto Garage

- European Auto Garage
5

A have to place to take your imported vehicle. I drive BMW and there's no other or anyone would I take my car to have it worked on or have it detailed. These people are friendly, they are efficient, and reasonable. If you have a foreign import they are the only people I would trust my vehicle too. 5 stars and more!

Thank you for your kind words and trust in our services! We're thrilled to be your go-to choice for your BMW. Your satisfaction is our priority, and we appreciate your recognition of our friendly, efficient, and reasonable approach. Your 5-star review motivates us to keep delivering the best for your imported vehicle. The Team at European Auto Garage

- European Auto Garage
5

Thank you for the great service!

Thank you, Glenn! We love to hear that our hard work shows. We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
5

Great experience! Always thorough!

Thank you, Linton! We really appreciate your business and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
5

Great service like always

Thank you! We love to hear that our hard work shows. We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
5

I had a fuel injection problem with my Passat. They fixed the problem when they said they would, for the price they said. Collin was very good.

We're thrilled to have resolved your fuel injection issue promptly and as promised. Collin and the team at EAG aim to provide reliable service and an exceptional customer experience. Thank you for your positive feedback! We really appreciate your business and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
5

The staff at EAG really takes care of folks. This is a locally owned business and it shows in how they treat their customers. They are extremely professional and knowledgeable as well. Thanks

Thank you, Brett, for your kind words! At EAG, we prioritize providing exceptional customer care while delivering professional and knowledgeable service. Your support means a lot to us. The Team at European Auto Garage

- European Auto Garage
5

Thank you, Brian! We really appreciate your business and look forward to working with you in the future. The Team at European Auto Garage

- European Auto Garage
5

I have a Volvo and I’m very unhappy with the Volvo dealership here in Knoxville. I was concerned that I might have to go out of town to get work done. I looked at reviews and decided to try European Auto Garage. They have been very professional, responsive and did excellent work. I’m relieved to know they are here.

We're delighted to have met your expectations and provided the professional service your Volvo needed. Our team at EAG is here to offer reliable solutions and excellent work. Your trust in us means a lot. Thank you for your positive feedback! We really appreciate your business and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage
4

I get my oil changed here for my VW and it's MUCH cheaper than the dealership. Not only that but they send you a link with a detailed list of what they checked on your car. They will mark it a certain color as well if it should be fixed asap or not. It really helps and is a great guide on what your vehicles health is like. I think the only off thing that has happened is that I went in one day and they said all my wheels were bent. Then I came in another time and only like 1 or 2 were and then the last time I went there was no mention of any of my tires being bent?? It's the only inconsistency I've noticed. Maybe one or two of the techs has an eye for it and the others don't?? Other than that, great services and I highly recommend them for oil changes!

We appreciate your loyalty and recommendations! Our detailed inspection reports are designed to provide transparency, and we love them. It makes explaining issues and prioritizing maintenance and repairs so much easier. Regarding the inconsistency, we apologize for any confusion.We continuously strive to enhance our services. Thank you for choosing us for your VW oil changes and sharing your valuable feedback! The Team at European Auto Garage

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN, 37932 (865) 862-5270