Complete nightmare!!!!! Brought in for timing chain repair and they messed it all up it has been back in the shop over 3 times for leaks all caused by them messing up the timing job. On top of that they charged over a thousand dollars in labor to repair a part that they broke worst experience I e ever had with a mechanic and customer service. After spending over $7000 on repairs we are afraid what is going to happen next whoever did the timing belt was a shotty mechanic at best and didn’t stand behind his work at all they lie cheat and steal they are untrustworthy and I would never ever use or recommend them maybe it’s the one mechanic idk but you should stand behind your work and starting with no leaks and ending up with multiple and charging to fix them that’s just pathetic please do not trust these people with your vehicle they will milk you for what you got. Update check engine light back on after 4 visits unbelievanble
We take reviews seriously, especially when they involve significant repairs, so we want to correct several inaccuracies in this post and provide clarity for anyone reading. This vehicle did not arrive “with no leaks.” At intake, the engine compartment had extensive oil contamination, making it clear there were active leaks present prior to repair. During diagnosis, the timing chain was found to have measurable slack and play, which is a known failure condition and the reason replacement was recommended and authorized. For clarity: the oil filter housing does not need to be removed, loosened, or disturbed to perform a timing chain replacement on this engine. That is not part of the factory repair procedure, and our master-level technician followed OEM service information during the repair. The oil filter housing seal that later leaked is a well-documented, age-related failure point on these vehicles and is extremely common on higher-mileage Audi engines (like yours), often presenting shortly after unrelated engine work simply because the area is cleaned and re-pressurized. Correlation does not equal causation, and there was no evidence of damage caused during the timing chain repair. Regarding the fuel system concern: the check-engine light that later illuminated was unrelated to oil leaks and was addressed separately. At no point was evidence found that another component was “damaged” during prior work. We also need to address conduct. Throughout this process, our advisors and managers were subjected to repeated abusive language, profanity, and accusations, including demands based on internet forums and third-party opinions, while refusing to accept the explanation of the factory-trained master technician who performed the work. We are always willing to explain repairs, but we do not tolerate verbal abuse of our staff. We stand behind our work, which is why this shop offers one of the strongest warranties in the industry: 3 years / 36,000 miles nationwide. Warranty repairs were performed where applicable, and all findings, approvals, and repairs were documented in writing and explained in person. We reject the accusation that anyone was taken advantage of. Every repair was authorized, documented, and completed according to manufacturer standards. Threats of legal action and public accusations do not change the documented facts. We wish you the best moving forward and hope your vehicle provides reliable service.
- European Auto Garage