Knoxville European Auto Repair Shop Reviews - Page 33

Stephen Malone

8/18/2022

Every time I take my car for repairs or maintenance they get it right the first time.

Thank you Stephen! It is always a pleasure to work with you! We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage

- European Auto Garage

Darryl Moore

8/17/2022

These guys are the best. My car is always ready when they say it will be and the cost I pay always matches the estimate or is less. They also do a complete inspection and give the details of what they find with pictures of any issues. I’m always happy with their work and will continue to use them.

Thank you Darryl! We love to hear that our hard work shows. It is so important for us to get it right the first time, we feel it builds confidence with our customers. We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage.

- European Auto Garage

Keith Phillips

8/17/2022

Love this group. Excellent service!

Thank you Keith! We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage

- European Auto Garage

Keith Phillips

8/16/2022

As with prior cars that I scheduled with European Auto, my Audi A8 L was evaluated and given the performance treatment needed due to regular maintenance needing attention. My prior BMWs were well into 100,000 miles and due to the care by these well experienced representatives, they traded well. Thank you as always!

Thank you Keith! We really appreciate your business, and look forward to helping you with your Audi A8, it is such a cool car. All the guys in the shop love to see it. Thanks again, European Auto Garage

- European Auto Garage

Trevor Kirk

8/13/2022

This European Auto Garage was top-notch, and Danielle, who helped me and walked me through everything, was very friendly, helpful, and informative. Beyond the Diesel oil, filter, and DEF replacement, they performed for me, they have a very well-made job diagnostic portal where they inspected my vehicle for other issues that may need to get addressed soon (including pictures, detailed info, and a produced video on what the part does).

Thank you Trevor! We love Danielle too! Thank you for letting us know that our hard work shows. We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage

Randal Buckner

8/12/2022

Completed very thorough diagnostic test on BMW very impressed with the service and the people that I met . They realized I was very busy and offered me a loner car while the service was completed on my vehicle. Very professional would recommend! The woman at the front desk was a pleasure and very helpful.

Thank you Randal! Yes, we realize that vehicle repair and maintenance are not always convenient, and are happy that we are able to offer courtesy vehicles. They really help in taking the sting out of the inconvenience. We really appreciate your business, and look forward to working with you again! The Team At European Auto Garage

- European Auto Garage

Ed Brown

8/12/2022

Prompt friendly service!

Thank you Ed! We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage

- European Auto Garage

Brandon Smith

8/10/2022

As a new transplant to the area I made a call to find out what a routine repair (timing belt) would cost is evidently too complicated to be able to handle over the phone; it requires an appointment 6 days (4th new business day) in the future for them to physically look at the car. Allegedly to make sure they quote accurately for any mid-year changes. I'll give you that VW is notorious for mid-year changes but amazingly the VIN provides this data for everyone else. Oh and that for this task the year, make and model is all of the information needed. If you haven't been to see them before know that you won't get any help over the phone other than to schedule an appointment.

Thank you for your feedback Brandon. We understand that car repairs can be frustrating and time consuming when shopping for the best pricing. We unfortunately, do not price jobs beyond basic maintenance over the phone. There are too many variables, and we would not want to be inaccurate in our estimating. We are not always the least expensive shop, however we generally run between 20-30% less than the dealer, offer a great (3/36) warranty with all our work, and our technicians are master certified. Being that we are a high volume shop, our technicians are not available for phone conversations, and our receptionist is not trained to estimate the more complex jobs. We would be more than happy to make an appointment for you to discuss/determine what your car needs and give you accurate estimates. Either way, we wish you the best. The Team at European Auto Garage

- European Auto Garage

Donald Miller

8/9/2022

The setup and reception was perfect. No concerns about what was to be done. Estimated time to completion was accurate and checkout quick. Car was gleaming and ran like new when I drove it out. I am favorably impressed with you staff and ethics.

Thank you Don! We work hard to provide an exceptional customer experience, every customer, every time. We are so happy to hear that we did that for you. We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage (865) 862-5270

- European Auto Garage

Donald Miller

8/9/2022

Maintained their reputation while doing detailing on an aluminum wheel- nice look and finish!

Thank you Donald! We really appreciate your business, and look forward to helping you again! Thanks, European Auto Garage

- European Auto Garage

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