Knoxville European Auto Repair

My daughter's recently purchased BMW 135is developed small coolant leak. I usually do most of my auto repairs and maintenance myself but due to time constraints, did not have time to chase down the source of the leak. The last time I took one of my other BMW's to dealer service, the service "advisor" said my vehicle needed "urgent" valve cover gasket replacement. They could replace it for several hundred dollars. BS! That was four years and 60,000 miles ago and the original valve cover gasket is still on the engine. Have not been back to the BMW dealer since. Got a Bentley manual and a Schwaben scanner and started fixing stuff myself. Lots of fellow Bimmer owners have recommended EAG in the past and I thought I would give them a shot due to being short on personal time. First impression: a very clean and organized facility. I can report that they diagnosed and fixed the coolant leak quickly and took care of an oil change and wheel alignment correctly and at a reasonable price. Cheapest in town? Probably not, but very reasonable and done right with integrity! Highly recommend.

First time and it will not be the last time. Excellent service and reasonable prices for foreign car repair. Save lots of money versus local dealerships service.

Service is excellent and price is reasonable. They are very helpful to help you understand the unique service requirements of your vehicle, and will work with your budget and schedule to complete the needed service.

First time service customer at EAG....thrilled with how treated and service to the vehicle. Will continue to use for regular maintenance and as needed. Great folks!

This place is great. I had difficult circumstances, and they were very accomodating. Exceeded any expectation's I may have had. Quality work. Quality people. Thanks EAG!!!!

I had a scheduled appointment to install $5,000 worth of Bolt ons to an e92 M3. The appointment was scheduled for Monday 9:00 am. I showed up early to drop off parts and the car. When I arrived that Monday after scheduling 5 days in advance my scheduled appointment couldn't be found. After speaking with the owner "Rich", he said there would be no problem installing the parts and they would have all the work done by 1:30 pm. He then reconfirmed by the 1:30 pm deadline by asking "Andrew" when it could all be done and "Andrew" confirmed by saying 1:30 pm. I said okay, and started to unload the parts. No one offered or helped unload the parts. I guess I should have known then they shouldn't be working on my car. 11:00 am rolls around and I'm on that side of town dropping keys off for a unit that had just been leased. I decided to drop in to see how things are going. Not only have my parts not been touched from where I unloaded them at 9:00 am but the car had been moved around to the back and was unlocked. Needless to say I was concerned but was still going to cut them a break and let them try and fit it in their schedule. 1:30 pm rolls around (when they told me everything would be done) I still haven't heard a word from them. I decided to go check on the car and the parts again since I was afraid the car and parts were still just sitting outside where I was instructed to leave them. I got there around 1:45 PM and the parts were sitting exactly where I left them at 9:00 am, plus the car was still in the back unlocked. I decided that was enough reason for me to get my car, load up the parts and head to another shop. While I was loading the parts back in the truck to go to another shop the owner came out and the only thing he had to say was "they didn't fit did they?"...... I was like I have no idea because the parts have been out here the whole time. Long story short don't tell people you can do a job when you cant and you have no intention to do the job either.

Great service history on all foreign made cars. Customer care is great and they genuinely care about the customer needs and wants.

I was recommended here by a co-worker who spoke volumes about the experience and exceptional service. I've been getting both my vehicles serviced here for the past 5 years and they have always been flexible in setting appointments. I've towed my car here twice at night and left the keys in the Night Owl box with a small note describing the situation. I received phone calls the next morning with a confirmation of the issue and an estimate. By mid-afternoon the work was completed. Looking forward to the new location being completed off of Lovell Road.

I absolutely love Jade. She is a friendly face that always greets you upon arrival and makes scheduling easy and convenient. The service is always great and I never feel pressured to "fix" anything. They are thorough without being pushy.

These guys are the best! They fixed my check engine light!