Knoxville European Auto Repair

846 reviews
Mon - Fri: 7:30 AM - 6:00 PM
4

Great service

Thank you Titus! We really appreciate your business!

- European Auto Garage
4

Honest service

Thank you for your trust, confidence, and business Melissa! We really appreciate it!

- European Auto Garage
5

Awesome! They always exceed my expectations!

Thank you Keith! Glad to hear that we exceeded your expectations. Looks like our dedication to customer service and hard work is paying off! We really appreciate your business!

- European Auto Garage
2

customer service? let me see did i get any customer service? NOPE meanwhile there were several agents available chitchatting. BUT i did hear that their prices are low too bad didn't even get that far

We are not sure if your are reviewing the correct business. We don't have several "agents" up front, and you are not in our database. Was this correct business reviewed?

- European Auto Garage
5

I absolutely love this place and swear by it to anyone who is getting a European car. They take car of you and make sure you get the best service possible no matter what.

Thank you Nic! We really appreciate your trust, confidence, and business! Thanks for spreading the word!

- European Auto Garage
5

The shop for car enthusiasts; you may see several exotics getting some TLC; or just bring your VW for an oil change. Tire Rack authorized shop for buying tires.

Thanks!

- European Auto Garage
3

I'm an engineer and in my younger days made my living as a mechanic. I prefer to perform service and maintenance on my vehicles myself when time and circumstance permit. In this case they didn't. I was referred to another 3rd party Mercedes Benz specialist in Maryville by a friend but as EAG was less than 2 miles from the house and had very good reviews online I decided to forgo the tow and drive the car over to EAG's shop. The overall experience was fine. They are very courteous and professional. Their intake is done on a tablet and their reports come as email or text. Communication was excellent if a bit impersonal. They got my vehicle in and diagnosed the same day (in fact I took the vehicle in after lunch and they called me with an estimate later that afternoon). They had the parts and had the work completed and the vehicle ready for me by just before 3 PM the following day. They got me on some up-selling; I needed the water pump replaced, and they indicated that the belt was worn and the idler looked original. Later after looking back in the maintenance records I found that the belt, crank pulley, and idler had been replaced only 20k miles prior. Perhaps it was worn but they didn't offer the old parts and I had only briefly glanced at it prior to taking the car to them. They also mentioned the spark plugs and wires needed to be replaced. Perhaps they do, but again after looking at the maintenance records that would be 45K miles early per the recommended maintenance interval for the plugs. The parts markup also seemed a bit steep, for example the drive belt kit was ~$150 more than the the kit from 20K miles ago and ~$130 more than what I could find the parts for myself. Perhaps they bought the parts from the Mercedes dealer... In my experience they are a very competent and professional shop, but I'm not sure there was any cost savings as compared to taking the vehicle to the dealer. Perhaps cost isn't the differentiator they are shooting for. All things considered they are a very good shop, in my opinion too expensive. All things being equal they probably won't be my first choice in the future.

Thanks for the comprehensive review, these are always very helpful. We do use Original Equipment parts, and all of our work comes with a 3 year 36 month nationwide parts and labor warranty. We choose not to use lower quality, less expensive replacement parts as we can't offer a warranty on them. Your car, which I did admire while it was in the shop, is a 1991 model in exceptional condition with low (105k) miles. Manufacturers do have recommended service intervals set at mileages, but as an engineer I'm sure you also inspect according to time - and rubber items such as plug wires do deteriorate with age. Thanks for letting is service your car. While we don't claim to be a discount shop, we do offer OE level services, with factory trained, experienced Master Technicians, and a nationwide 3/36 warranty.

- European Auto Garage
5

My first visit to European Auto Garage was for an oil change and 50 point inspection for my recently purchased (used) VW Tiguan. They provided me with a very detailed comprehensive inspection report (via text) and answered all my questions. The price was fair and I felt l can really trust them with my VW. I will be back!

Thank you Randy! It was our pleasure to help you. We really appreciate your trust and confidence in our operation. We really work hard and we are glad it shows! Thanks again for your business, and we look forward to servicing your vehicle in the future.

- European Auto Garage
5

Jade is amazing and is always professional. They are quick and efficient!

Thank you Wendy! We love Jade too. We really appreciate your feedback and your business!

- European Auto Garage
5

I was really impressed with the service and attention to detail. Highly recommended!

Thank you Sam! Our Mini tech is top notch. We are proud of him, and glad to hear you are happy too! We really appreciate your business, and look forward to helping you with your Mini for years to come.

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN 37932 (865) 862-5270