Knoxville European Auto Repair

775 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

Quality work that was done on time. I especially liked the electronic report on the entire car.

Thank you Jeff! We love our Digital Inspection Reports too. They help in so many ways. We find they really help our customers get a complete understanding of the health of their vehicle. We really appreciate your business, and look forward to helping you maintain your vehicle.

- European Auto Garage
5

Very professional staff that do great work.

Thank you Max! We really appreciate your business, and look forward to working with you again.

- European Auto Garage
5

European Auto Garage is great. There facility is spotless and they are very friendly and knowledgable. They stand behind there work!! I would not take my Mercedes GL350 to anyone else. I trust their service over the MB Dealer in town

Thank you Evon! It is great to hear when our hard work shows. We really appreciate your trust and confidence in our shop. Thank you again!

- European Auto Garage
5

EAG exceeded my expectations in both the quality and the range of service given. I regret sticking with main dealers and not coming to EAG earlier. Thanks to EAG and their thorough, knowledgeable and customer-focused approach. I will happily go back to EAG It was a pleasure to discover a business which cares not only for your vehicle but treat their customers so nicely. I will continue to recommend EAG to all, Many thanks.

Thank you DeWayne! We love to hear when our hard work shows. Our team members are true enthusiasts and look at our customer's cars, as if they were their own vehicles. We understand that you have many options when choosing a shop for your car maintenance and repair needs, that's why we strive to provide an exceptional experience. We really appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

We were passing through town in the middle of the night on the way to Myrtle Beach and had to be towed to EAG with my BMW 525xi. We slept in our car until they opened. We had a horrific night dealing with AAA and trying to get help for 3 and a half hours before we received a tow. As soon as they opened they got my car in to examine it and they were friendly and professional. They didn't charge me for a bunch of things I didn't need and we were out of there and back on the road with minimal cost. They are highly trustworthy and they know their stuff. I would definitely go to them if I lived in the area and I am thankful to have been towed to them that night. :)

Thank you Shannon! We were happy to help! Breaking down in an unfamiliar area can be very difficult, especially with a BMW. Because they are so specialized, getting the right technician is crucial. We were happy the repair you needed could wait until your trip was over, as we were sure you were too! If we can ever be of service to you again, just let us know. Happy Traveling! The Team at European Auto Garage

- European Auto Garage
5

Fantastic people to work with. Complete trust and confidence. Thanks!

Thank you Jon! We appreciate your trust, confidence, and business! We look forward to helping you maintain Olivia's new vehicle!

- European Auto Garage
1

Absolutely HORRIBLE customer service. I was quoted a price for brake service less than 4 months ago. Today, the price has risen by over $100. I asked nicely three times if anything could be done to make up for the difference in pricing and was told that there were no promotions or options available. I asked to speak to the manager and the lady said she had been there for 8 years and was one of the managers. I would later find out that they had a big sign up to "like their Facebook page for 10% off." A small gesture on their part would have went a long way. Eventually, I asked for a printed quote to compare at the dealership Upon investigation, the dealership quoted just $20 more for parts...actual true manufacturer parts. When I came back to ask about what sort of parts this hack of a joint provides, I was informed that they are "the original parts without Mercedes markings." Sure...that sounds legit. The desk clerk also proceed to berate me for this review (edited now to reflect the additional dealings with this establishment.) He cursed at me and informed me that the owner no longer wanted to work on my car because I hurt his feelings with the review. The owner never had the courage to come face me directly. If you enjoy cheap parts and horrible customer service, this place might be ok for you, otherwise: AVOID!!! It should also be noted that I have used their services before and a mysterious scratch appeared on my vehicle afterward . Also, they have been the only ones under my hood in the last year and mysteriously, the pneumatic pump holds for the hood are beginning to fail as if the hood was slammed too hard. The owner can look for my further reviews at the BBB, Angie's List, Facebook, etc. Update: After paying for my oil change, they are now demanding that I remove my vehicle immediately for no justified reason. How much more petty could you actually get?!

Joshua, We apologize that you feel, that we were not doing what we were expected to do. Customer service is our top priority, and Jade is one of our senior team members, with a great record. Unfortunately, parts pricing fluctuates daily, as with all commodity items. This is why on any quote we give our customers, we state that it is good for 30 days from the date it was issued. Your original quote was actually from April 30, 2019 (your recent visit was 10/21/19). As far as a discount posted in our lobby, this is not correct. Our sign says "Like Us On Facebook to be entered into a monthly drawing". There is nothing about a blanket discount. We thank you for your past patronage, and wish you the best.

- European Auto Garage
5

I had tires mounted and balanced and an alignment done on my Volvo. EAG was quick and professional, and they did a fantastic job balancing the tires. I'm pretty sure they even washed the wheels!

Thank you Nate! We really appreciate your business, and look forward to working with you in the future!

- European Auto Garage
5

I went to a cars and coffee event last week and it was excellent. Nice folks, and good cupcakes. I can't comment on their service, but it appears to be a very professional operation.

Thank you Bob! We love Cars and Coffee too! It is a great way to meet the car community, and enjoy some coffee. If you ever need service, we sure hope you give us a call. Thanks again!

- European Auto Garage
5

Absolutely the best place in Knoxville to take your BMW!!! They do great work, stand behind it and go out of their way to provide customer service. Took my 2014 328d to them, and they had me in and out before the BMW dealer could even get me in. They've earned my complete trust and will have my business as long as I'm in Knoxville. Super work guys-Thanks

Thank you Morgan! We have built our business on quality work and the trust of our customers. We love to hear that our hard work shows! We really appreciate your business, and look forward to helping you maintain your BMW!

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN, 37932 (865) 862-5270