Knoxville European Auto Repair Shop Reviews - Page 13

William Thomas

1/4/2023

I have a 2012 Audi A5 that was experiencing mechanical problems. A friend recommended that I take it to European Auto garage. In September 2022 I decided to take my car to this shop. Once there it was diagnosed and determined that a new engine was needed. The whole process, from pulling the old engine out, to swapping the new in, took about 2 months, which seemed reasonable to me. I received my new car back on the 1st of November. Through it all, I received excellent communication and very professional treatment. Andrew Hilliard was my service advisor and I dealt with him more than anyone. I found him pleasant to talk with and very knowledgeable. The entire staff made this experience as painless as possible. It is now January 2023, and I am happy to say I haven't had any issues with the work done on my Audi. Extremely satisfied, and would highly recommend European Auto Garage!

Thank you William! It's great to hear that you had a positive experience with us at European Auto Garage and that the team was able to diagnose and fix the mechanical issues with your 2012 Audi A5. It's also reassuring to know that the communication and professionalism of the staff, especially your service advisor Andrew Hilliard, met your expectations. It's fantastic that the work done has resulted in your car running smoothly without any further issues. Thank you for sharing your experience, and I'm glad you would recommend the garage to others. We really appreciate your business, and look forward to helping you maintain your vehicle in the future.

- European Auto Garage

Tiffany German

12/31/2022

Awesome experience. Straight forward with what the issues were and options. Helped determine the most important fixes for now and what could be fixed later. I am going back next week to finish the remaining work! They also have a great loaner car service.

Thank you Tiffany! We are glad to hear that you had an awesome experience at European Auto Garage, and that the staff was transparent about the issues with your car and gave you options for the necessary fixes. Our inspection report is great in that it helps to prioritize the most important fixes for now and what could be done later. The loaner car service is also a great feature. It helps to make car maintenance and repair a little less inconvenient. Thank you for sharing your positive feedback, and we are confident your remaining work will go just as smoothly. We really appreciate your business and look forward to working with you again.

- European Auto Garage

Irvin Meade

12/29/2022

Very honest and dependable shop

Thank you Irvin! We love to hear that our hard work shows. We really appreciate your business, and look forward to working with you again.

- European Auto Garage

Amber Tucker

12/23/2022

My vehicle had a myriad of repairs that needed to be done. Professionally and efficiently I was informed of every step of the process. I appreciate all of the hard work that went into fixing it up very much.

Thank you Amber! We love to hear that our hard work shows. We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage

Roger Kisner

12/21/2022

These are the guys I go to to work on my Mercedes. They discover small problems before they develop into serious ones. This time around they repaired leaking seals we had been watching for over 10,000 miles. Very reasonable, timely, and provide me with a loaner car. As always, I recommend them.

Thank you Roger! It is always a pleasure to work with you to maintain your vehicle. We really appreciate your long standing business and rave reviews. As always, we look forward to helping you maintain your vehicle. The Team at European Auto Garage

- European Auto Garage

Hector Gonzalez

12/21/2022

Great customer service and fair price

Thank you Hector! We really appreciate your review. We work hard to provide a value added service for every customer, every time. We really appreciate your business, and look forward to helping you maintain your vehicle. The Team at European Auto Garage

- European Auto Garage

Sherry Robertson

12/20/2022

Economical and excellent service. The appointment and service time was spot on.

Thank you Sherry! We love to hear that our hard work shows. We really appreciate your business, and look forward to working with you again! The Team at European Auto Garage

- European Auto Garage

J Cooper

12/14/2022

Thank you! We really appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage

Anthony Jackson

12/14/2022

Service for 2018 Audi A4 B9. Called up EAG after driving past multiple times and making a mental note to call them. Immediately got an appointment and was ensured they gave quick turnaround and appointments available most times and days. This is welcomed since most of my service experiences with German cars so far have been multiple days or weeks of waiting for appointments and they still take longer than needed. They ensured me they'd have a loaner car available too, which they did. Dropped off the A4 and got the loaner as promised. The next day, got a text with a detailed report of my cars status with some notes they found in the inspection. They took the time to actually run through the whole list with me over the phone and confirm what I need to do soon or what can wait. They didn't try to upsell me service or waste my time like a "stealership" would. Got straight to the point and even chatted a while about future performance upgrades. They know their Euros, and if they're not sure on something, they know someone who is. Highly recommend EAG if you care about quality and value! Didn't mention that the service cost was less than half the price I paid at my old Audi "stealership". Will definitely be returning to EAG for future service appointments and planned performance mods! Thanks, cheers!

Thank you Anthony! We love to read reviews like yours. It's always great to hear that our hard work shows. We really appreciate your business, and look forward to helping you maintain your Audi. The Team at European Auto Garage

- European Auto Garage

Chad Paquette

12/13/2022

Thank you Chad! We appreciate your business, and look forward to working with you again. The Team at European Auto Garage

- European Auto Garage

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