I made a mistake in going here for tires by having them ordered from tire rack to here thinking cause they were close to home and I know the FedEx delivery service is good in the area being close to the hub I shouldn't have any issues being right week before Christmas and taking a drive down to Florida. So two tires said they arrived on Monday the 18th on my FedEx tracking in which they replied that no tires were delivered yet. Next day and seeing the other two tires were out for delivery while I am getting ready more for my trip and call there to see any news if they gotten the tires in and talked to them about the delivery notice being later in the day and should be able to do the work, but there eyes only see two tires at this point I'm getting scared for im not going to be able to surprise my mom for Christmas and it's bugging me. Found out from FedEx the tires were delivered and this shop maybe misformed. So I'm there the 20 at 120ish in the afternoon tired with the car half packed to rest my eyes a bit while waiting to hear the car start and move, and still awake a bit later to hear folks in the background talking about turbo noises which at this point I'm curious. An hour and fifteen minutes now to the manager tells me they can't do the work cause reverse mount rims and tells me discount tire should be able to help me but for now they have to put the wheels back on the car. I wait 45 minutes for that then. Back in car to seat adjusted, mirrors, car is in sport mode which I never use just +R mode and driving away to tires in the front having less tread cause of spin outs from someone. I didn't want to believe that someone joyrided my car but found out everything when I looked at the log. So the owners wife got in contact with me on this saying that it was not that but a test drive for vibration and part of there 50 point inspection which first thing was never asked for, second know about, and third there's no proof of an inspection with paperwork or anything to see they did anything, the Karen said she was standing there while the manager talked to me in which that's a lie cause it was just me and him unless she a ghost or drives a micro machine. So I'm guessing they get most of there business from the Harper group of European cars. From this review to anyone who cares about there car I would not go here. The owner had given his balls to his wife.
We're sorry to hear that you feel that your experience was less than professional. Due to your wheels' reverse mount, our equipment wasn't suitable, and we avoided risking damage. Unfortunately, this was not determined until our technician removed the wheels from your vehicle. In addition to all of our standard services, we include a 50-point visual inspection and test drive for any engine noises or vibrations, ensuring professional care. We understand your concerns and hope you find a shop that better aligns with your needs. We're committed to customer satisfaction and regret any inconvenience caused.
- European Auto Garage