Knoxville European Auto Repair Shop Reviews - Page 45

Eric Abelquist

2/10/2022

EAG professionals quickly diagnosed the Check Engine light problem and let me know what repairs were needed. They explained what was involved, how much it cost and that it would be ready later that day. Having a loaner allowed me to stay busy while my car was being repaired. Great team at EAG...thanks Andrew!

Thank you Eric! We love to hear when our hard work shows. We also agree, our loaner cars really help with the inconvenience of car repair and maintenance. We really appreciate your business, and look forward to helping you again. European Auto Garage

- European Auto Garage

Malcolm Sexton

2/9/2022

As always, the service was on schedule and the work performed the way you want it done. The vehicle inspection report is incredible thorough and it really helps to have a knowledgeable technician looking at things you either can't look at or just don't. They're not trying to "sell you" but they do want you to be fully aware of any service items that need to be on your radar. I'm a long-time customer and wouldn't take my BMWs anywhere else.

Thank you Malcolm! It is always a pleasure to work with you. We really appreciate your business, and we look forward to working with you to maintain your vehicles!

- European Auto Garage

Jeffrey Vaughn

2/8/2022

I already was aware of their professionalism through some friends and the poker runs they sponsor, but I was wowed. I went just to get a battery installed and programmed. I did not expect a full inspection texted to me, with a print out showing all items and quotes for any items needed repaired. I will be back.

Thank you Jeffrey! We love our inspection reports. They really are a "Health Update" for your vehicle. This makes it easy to prioritize any upcoming maintenance or repairs that may be needed. We really appreciate your business, and look forward to working with you again. European Auto Garage

- European Auto Garage

Ben Witt

2/4/2022

Thank you Ben! We really appreciate your business, and look forward to working with you again. European Auto Garage

- European Auto Garage

Good Hey

2/1/2022

Thank you! We really appreciate your business, and look forward to working with you again. European Auto Garage

- European Auto Garage

Paula Hux

1/30/2022

Thank you Paula! We really appreciate your business, and look forward to working with you again. European Auto Garage

- European Auto Garage

Randall Raxter

1/28/2022

It wss our first time. Didn't know what to expect but was very pleased with your service.

Thank you Randall! We really appreciate your business, and look forward to working with you again.

- European Auto Garage

Carrie Brown Chamberlain

1/28/2022

Thank you Carrie! We really appreciate your business and look forward to working with you again. European Auto Garage

- European Auto Garage

Cody Smith

1/27/2022

I would not recommend at all! $490 for what! I can go on and explain but it would be useless. If you want some poor quality work done for a high price then go for it.

Cody, thank you for the feedback. We are sorry your experience wasn't what you expected. Unfortunately your insurance company would not cover your engine repairs. They found that they were unrelated to the impact damage that resulted from your accident, and that we had to refer you to a body shop to have your impact damage repaired. Your bill for the 395.80 was to reattach the coolant hose that we found unattached, and to refill your coolant to normal levels. Your bill also included inspection time to diagnose what was wrong with your vehicle, including the impact damage discussed when you came into the shop. This was all indicated on the complete invoice that we provided you with at check out. We understand that we are not the shop for everyone, and wish you the best.

- European Auto Garage

Zsa Zsa Yow-Young

1/27/2022

After having car towed over the weekend, we received a call first thing Monday morning. I called back and spoke with both Danielle and Andrew. I gave Andrew info on what we experienced. He told me they could perform diagnostic and gave me the price for the same. Once they identified what they suspected to be the problem he wanted to keep overnight, drive and test again which I approved. We spoke again the next day about the need for a fuel pump, price, etc. With my approval, they completed the work very quickly. So far all is well with my vehicle; I will update if there is any change! I love the timeliness, professionalism, feedback style/mechanisms. Glad I took it here... not sure I would have back this quickly with work completed had it been towed elsewhere.

Thank You Zsa Zsa! We love to hear that our team's hard work shows. We really appreciate your business and look forward to working with you again. European Auto Garage

- European Auto Garage

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