Knoxville European Auto Repair

546 reviews
Mon - Fri: 7:30 AM - 6:00 PM
5

Thanks David!

- European Auto Garage
5

Thanks Chris!

- European Auto Garage
5

Good service.

Thanks!

- European Auto Garage
5

Excellent service. Always treated professionally.

We appreciate it Shane!

- European Auto Garage
5

Great guys....always take care of you.

Appreciate it Tony.

- European Auto Garage
5

They are great people on the short installing anything my son has in mind for the BMW M 4

Thanks! Always nice to see you.

- European Auto Garage
1

My review a few months ago was positive, I did have a positive experience. However, my most recent trip there I was charged originally over 100 dollars from what I was told over the phone. Andrew said I never told you 650 over the phone. To be fair, I went back and listened to the call as all of our calls to the business are recorded. And it confirmed exactly what I thought. He told me 650 out the door tax and all. Instead of him taking ownership of making the mistake, he refused to even look me in the eye. I cannot deal with dishonesty, I will not return there.

We apologize for the misunderstanding. Our system is fully automated, with pricing and subtotals showing at the bottom left of the screen. Upon dissecting the invoice itself we did find a way that it could have been read (if the oil change itself was not carried to the subtotal) to be just under $650 total. To be fair, the total was less than $75 off, not over $100. Again we apologize for the error. We strive to underpromise and overdeliver and sometimes our systems let us down.

- European Auto Garage
4

Rich runs a good shop and dealership. I recommend this an effective alternative to the OEM Dealer Franchisees. They quickly diagnose and recommend resolutions to issues with your Euro vehicles (BMW, Audi, Mercedes, etc.). They usually have loaner vehicles available or will pickup/drop you off.

Thanks! We are glad to see you come in.

- European Auto Garage
5

Rich and team are the best mechanics around. They also are good people who care about you and love on your car. They're cheaper than dealers and are full service including many very high end cars.

Thanks Jodie, always good to see you.

- European Auto Garage
5

What ever you do, use this company! They are better than the dealership and much more competitively priced. I have been using this company for a couple of years and have nothing but great experiences every time. The owner, Rich, is fantastic.

Thanks Shane!

- European Auto Garage
European Auto Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Garage (865) 862-5270 if you have any issues in accessing any area of our website.
1229 Lovell Rd Knoxville, TN, 37932 (865) 862-5270