EAG | enjoy your car
European Auto Garage first opened its doors in late 2007. EAG was started by enthusiasts striving for a local shop that pays attention to detail, and performed the highest quality level of work. All this needed to be accomplished with adding value, and a great customer experience. This is something most customers were not getting from a dealer or other independent shops. Ten years later, we still strive for the highest quality of work and an all around great experience. We have factory trained technicians (Mini, BMW, VW, & ASE Master Certified) that are able to perform anything from routine maintenance to performance modifications for your automobile. We continue to grow and are a licensed car dealer. In 2008 we started the local Cars & Coffee event which started out with a few enthusiasts and has grown into an event every gear head in Knoxville looks forward too. We also host a charity event (Cruisin with Heart, Cars and Coffee Poker Run) with Regal Entertainment annually. We thank all our customers for your continued support!
Owner - Rich Defrancisco
We all believe around here that Rich was born with a wrench in his hand (maybe those shades too). Rich started 30 years ago with BMW and worked his way up to become a BMW Master Tech, and eventually into a trainer with BMW North America. He was an instructor at the BMW North America technician school, and taught classes for up and coming technicians. He was a master at teaching the Ins and Outs of BMWs. Rich eventually made his way down to Tennessee and worked for a few of the local dealers, eventually ending up at EAG. The rest, as they say, is history. On weekends you can find Rich racing in Chump Car Series, fishing, HPDEs, spending time with his family, and the real boss of the shop …his wife, Cyndi.
Mechanic - Eric Helton
Eric also joined us in 2015. Eric is a certified Mini Master technician. Eric has been a tremendous asset to the shop for keeping these Mini Coopers running and going. Along with the Mini knowledge, Eric brings a great deal of BMW knowledge to the table due to the BMW/Mini relationship. In his off time Eric has a love for vintage stand-up Jet-Skis. He has roughly 7 or 8. It may even be 12. Eric also enjoys boating on the summer weekends with wake boarding or wake surfing. Eric loves Wiener dogs, and has two dachshunds he considers his children... One is named Bimmer and the other is named Mini. Say hi to Eric at Cars and Coffee and if you can't find him just listen for the laugh. It is loud and one of a kind.
Quality Control Manager - Alex Robinson
Alex is on his third tour with European Auto Garage...Long story... He started working with us back when he was in high school and just a wee little young gun. He had his turn at cleaning the shop, Facilities Manager, and now Quality Control. We recognized the need for a department to triple check, that our customers receive their cars back in better shape than when we started working on them. He is a great asset and very handy. Many times you can find him hanging pictures or even filling in for a mechanic (he can perform an amazing alignment).
Service Manager - Andrew Hilliard
Andrew joined EAG back in March of 2010 taking care of parts inventory, ordering, and anything that needed to be done around the shop. Andrew moved to service advisor a few months later, and as we grew, he took on the role of Service Manager. Andrew takes care of all the customer vehicle repair orders. He is an expert at speaking with customers about their cars. He is able to help customers prioritize repairs that are needed, and schedule the ones that are not as critical. Andrew's passion for cars runs all the way back to when he was just a wee little lad. His first word was car. Andrew is a Nissan guy at heart, but loves just about anything with a Roundel. In the off hours you can find Andrew at ChumpCar races in EAG's 1988 BMW 535i typically exhausting himself and on the verge of hurling. When he is not at the track, he is in his 335i up on the dragon, at the drag strip, or even doing the occasional track day (unless a DME failure happens because of the amount of power it has).... And when he’s not in a car, its about cars. And when its not about cars its about music and playing guitar….. Fast forward to present day, Andrew is now married driving a “Dad Mobile”, shopping for home DIY projects…
Mechanic - Mark Magnusson
Mark has been with EAG since it’s birth 12 years ago. Coming to EAG Mark already was a very seasoned mechanic. Mark had 5 years of BMW dealer service, along with another 5 years in Lexus dealer service. Since working at EAG, Mark has become our goto guy for any Porsche related repairs from 944s to Boxster IMS bearing repairs. He is no doubt a family man, and the proud father of a beautiful daughter. Mark is a very technical guy and makes sure that all the I's are dotted and the T's are crossed. Even as a child, he was always taking things apart to see how they operated. Mark, our Magnum PI, will figure out the most complicated of jobs. The tremendous pride that Mark takes in his work and the numerous certifications are just two of the many things that makes him a necessity at EAG.
Mechanic - Lucas Coleman
Lucas joined our team in July of 2017. He came to us with an extensive automotive background. He started his career in the automotive field working for a race team. After a few years of traveling extensively and being away from home, he decided to hang his hat at a local VW dealership. We were fortunate to have him join our team, as he not only is a total BMW enthusiast, but he has extensive knowledge of the VW/Audi group. In his spare time he continues to work on his own race car, and race in an amateur series. Back in the day he graduated from Gibbs High School as Class Valedictorian.... No wonder he knows it all, and achieved ASE Master certification within a few months of working with us.
Mechanic - Nick Borukhovsky
Nick Joined our team in July of 2018. He is BMW Step Program graduate and a BMW Master Certified technician. He brings a wide breadth of knowledge on the late BMW models. He has over 8 years of automotive experience, 6 of which were at the BMW dealerships. Nick has also become an ASE Master technician. He took and passed all the exams required, within his first few weeks of employment with EAG. He is recently married and transplanted his family here in East Tennessee from Ohio. He has purchased a home with lots of land, and plans to have a small farm. We actually think it's so he can build a large barn to park lots of BMW's... Stay tuned!
Assistant Service Adviser - Jade Price
Jade joined EAG back in 2012. She takes care of answering the phones, greeting people, working with customers advising them of the condition of their vehicles, scheduling services, and helping with every day tasks in the office. Jade has helped our business grow tremendously. She runs the front of the house very efficiently and maintains a very high standard of customer service. Jade is very much a car enthusiast as well. You'll find her riding around town in her Subaru WRX. When it's not about cars you can find Jade spending time with her family.