EAG | enjoy your car
European Auto Garage first opened its doors in late 2007. EAG was started by enthusiasts striving for a local shop that took attention to detail and performed high quality level of work and care at a fraction of what the dealers would charge. Five years later we here still strive for the highest quality of work on your European automobile while passing the savings onto you! We perform anything from routine maintenance to performance modifications to your automobile. We continue to grow and are now officially licensed dealer. In 2008 we started the local Cars & Coffee event which started out with a few enthusiasts and has grown into an event every gear head in Knoxville looks forward too. We thank all our customers for your continued support.
European Auto Garage is licensed by the ASE, and also is Knoxville’s preferred installer for TireRack.com.
Owner - Rich Defrancisco
We all believe around here that Rich was born with a wrench in his hand (maybe those shades too). Rich started 20 years ago with BMW and worked his way up to BMW Master Tech and eventually into BMW North America where he went to technician school programs and taught up and coming techs on the INs and OUTs of BMWs. Rich eventually made his way down to Tennessee and worked for a few of the local dealers eventually ending up at EAG. The rest as they say is history. On weekends you can find Rich racing in Chump Car Series, fishing, HPDEs, and spending time with his family and the real boss of the shop …his wife, Cyndi.
Technician - Mark Magnusson
Mark has been with EAG since it’s birth 8 years ago. Mark has 5 years of BMW dealer service. Along with another 5 years in Lexus dealer service. Since working at EAG Mark has become our goto guy for any Porsche related repair from 944s to Boxster IMS bearing repairs. He is no doubt a family man and now the proud father of a beautiful 4 year old girl. Mark is a very technical guy and makes sure that all the I's are dotted and the T's are crossed. Even as a child, he was always taking things apart to see how they operated. Mark, our Magnum PI, will figure out the most complicated of jobs. The tremendous pride that Mark takes in his work and the numerous certifications are just two of the many things that makes him a necessity at EAG.
Technician - Michael Schaffer
Michael joined us in early 2014. Mike graduated from UTI program and has every ASE certification from mechanical repair to Ambulance repair and Service Advising. Michael has worked for BMW in years past and recently came from Chevrolet working on diesels. He is our goto guy for big engine type jobs such as removal and install, cylinder heads, transmissions, etc. But it doesn't just stop there. He is very knowledgeable in diagnosing, gasket replacements, a/c repair, and especially diesel repair. When Mike isn't at work you'll find him camping with his family, flying remote controlled airplanes, and spending times with family and friends.
Technician - Timothy Lane Alexander
Lane joined our team back in 2014.
Technician - Aaron Conklin
Aaron is the new guy on the block.
Office Manager - Jade
Jade joined EAG back in 2012.She takes care of answering the phones, greeting people, helping with thank you cards, scheduling and helping with every day tasks in the office. Jade has helped tremendously in allowing the front end run a lot more efficient. Jade is very much a car enthusiast as well. You'll find her riding around town in her Subaru WRX. When it's not about cars you can find Jade spending time with her family.
Service Manager - Andrew Hilliard
Andrew joined EAG back in March of 2010 taking care of parts inventory, ordering, and anything that needed to be done around the shop. Andrew moved to service advisor few months later. Andrew takes care of all the repair orders, talking with customers about their cars and what is needed and not needed at the time. Andrew's passion for cars runs all the way back to when he was just a wee little lad. His first word was car. Andrew is a Nissan guy at heart, but loves just about anything with a Roundel. In the off hours you can find Andrew at ChumpCar races in EAG's 1988 BMW 535i typically exhausting himself and on the verge of hurling. And when its not at the track, its in his 335i up on the dragon, at the drag strip, or even doing the occasional track day in it unless a DME failure happens.... And when its not in a car, its about cars. And when its not about cars its about music and playing guitar.